Latia Glasgow Email & Phone Number

Baltimore, Maryland, United States

United States

• Coordinated outreach efforts to potential partner organizations including So What Else Inc., the Maryland Food Bank, and the Julie Community Center to acquire resources for the organization.• Managed and distributed lists of alternative resources and contact information from partner organizations to participants.

United States

• Coordinated the management of the pantry and food distribution in partnership with Wolfe Street Academy.• Implemented online marketing strategies to increase organizational visibility.• Coordinated engagement with community members and the organization through newsletters and community events to fund and design a mural project.• Served on the Julie Community Center Youth Leadership Committee program development team.• Conducted quality assessment through individual interviews with board members to evaluate current services at schools, identify key areas of improvement, and inform the creation of a needs assessment.

United States

• Provided emotional support, resource referrals, and case management to families facing eviction in Prince George's County.• Created and maintained a resource database for future organizational referrals.

Baltimore, Maryland, United States

• Managed high volumes of incoming calls to assist customers with placing orders, choosing products, and resolving issues that occurred during order placement and delivery.• Advised customers by identifying needs, clarifying information, researching issues, and providing prompt solutions.• Documented the content and actions taken during all interactions in the call center database.

United States

• Strengthened the management and volunteer recruitment for weekly food distributions to the surrounding East Baltimore community.• Conducted planning and direct outreach to participants and donors to exceed organizational goals by garnering over $12,000 worth of donations for the annual Holiday Gift Giving Program.

Columbia, Missouri, United States

• Managed high volumes of incoming calls, chat, and email requests to identify customer needs, clarify information, research issues, and provide prompt solutions.• Retained thorough information on current partners, order processes, and company policies to fulfill orders and advise customers.• Ensured proper documentation of all interactions in the call center database in a comprehensible manner.

Nashville, Tennessee, United States

• Planned, constructed, and executed twenty focus group interviews in person and virtually in partnership with principal investigators and peers.• Recorded focus group audio using Audacity audio editor.• Manually transcribed audio recordings.• Coded audio recording data using SPSS statistical software.

Greater Nashville Area, Tn

• Conducted front desk duties including checking in and accommodating research participants for multiple daily focus groups.• Supported market researchers and moderators in ensuring focus groups were conducted smoothly, prepared focus group rooms, and ensured groups began promptly with all requested materials and supplies.• Monitored and oversaw daily reports, group audio, and video recordings, and participant attendance.

Columbia, Missouri Area

Operated cash register, processed coupons, maintained register cleanliness, stocked products, and maintained the appearance of the store

Columbia, Missouri Area

Assisted customers with finding items, recommended purchases and provided knowledge on products. Managed dressing rooms, display and clothing rack appearance and assisted as a cashier as needed.

Master Of Social Work - Msw, Community Action And Social Policy

Bachelor Of Arts - Ba, Psychology