Laticia Jackson Email & Phone Number

Tampa, Fl, Us

Remote

Teamed with executive leaders to cultivate strategic initiatives. Directed IT implementations advancing enterprise product development and customer acquisition. Fulfilled chief of staff functions with strategic oversight of multiple business segments in leading program and project management, process improvements, contract management, and product launches and integrations.- Recruited by CCO and challenged by C-Suite to optimize operations; exceeded expectations scaling team to 4-person department supporting 100-person client services operations poised to deliver $100M in annual revenue.- Partnered with executive leaders in P&L planning, budget/spending plan development, vendor negotiations, and contract management functions; positioned enterprise resources to develop and launch AI and ML solutions for global clients.- Championed process improvements and change management initiatives propelling team efficiency while improving compliance rating 133% first year.- Led 10-person project management team enabling on-time, under-budget system rollout of learning management system (LMS) platform leveraged by 500 end users.- Guided cross-functional team in customizing and implementing automation tools, PSA, and Smartsheet accelerating customer service response, training, and team development enhancing workforce capabilities.

Tampa, Florida, United States

- Retained and promoted following SAP acquisition of Concur to lead 5 direct reports and 30-person remote team positioned across 4 international territories.- Drove development and implementation of integration solutions for FinTech and HR software garnering $1.6M in recurring revenue.- Oversaw account portfolio of 1.4K clients; negotiated and managed contracts, Scope of Work (SOW), and Service Level Agreements (SLAs) ensuring performance compliance.- Instituted benchmark practices and improvement processes slashing project completion time 20% while improving customer satisfaction score 15% and case owner performance 30%.

- Led 6-person team, agile practices, product development, and international launch delivering $26M in revenue; scaled performance yielding 211% growth in Australia market and 471% growth in UK.- Coached/mentored cross-functional, remote workforce in business requirements gathering, needs assessments, sprint planning, and build of user stories heightening system deliverable generating 20% increase in performance.

- Spearheaded global implementations of Concur Expense application with deployment across 40 countries spanning LATAM, EMEA, and APAC regions reaching 146K end users and enhancing processing of $762M in spend.

Master Of Business Administration - Mba

Bachelor Of Science, Finance (Minor In Management)

Bachelor Of Arts, Business Administration (Minors Economics & Health Science)