Assist buyers, sellers, and investors in navigating the Michigan real estate market, particularly in the Metro Detroit area.Conduct market research to determine property values, analyze comparable sales, and provide clients with accurate price guidance.Negotiate purchase agreements, manage client expectations, and guide clients through the closing process to ensure successful and smooth transactions.Build and maintain strong relationships with clients through excellent communication, resulting in repeat business and referrals.Utilize MLS, lead generation tools, and social media to market listings, identify new leads, and stay up-to-date with the latest real estate trends.Coordinate property showings, open houses, and client meetings, ensuring that clients have a seamless experience throughout the buying or selling process.

Leads in content creation from plan to execution, for several different companies to create unique advertising and marketing campaigns. Content includes pictures, videos, and graphics for social media, web, and print. Uses professional equipment such as lighting techniques, digital cameras, backdrops, and drones to create a high quality look and experience.Conducts market research to identify customer’s needs, recommend new strategies, and optimize contentHandles daily operations, developing marketing plans, maintaining customer relations, and finances. Experience in using production equipment and technical proficiencies in programs and equipment such as: Adobe Premiere Pro, ProTools, FL Studio, iMovie, MS Office, Canon DSLRs, DJI Drone and Ronin equipment, Studio lighting and staging equipment.

The point of contact for a vehicle owner that has reported an unresolved vehicle concern. Answered the owner’s questions, providing them with requested information on warranty, recalls and more, while working with dealerships and corporate resources to repair the customer’s vehicle. Managed customer complaints from initial case assignment to final resolution, keeping in mind buyback prevention and customer retention. Determined and processed, as appropriate, goodwill or consumer retention offers, in compliance with US guidelines, to reduce frustration or avoid progression of replacement or repurchase requests of their vehicles. Used empathy and problem solving skills to provide a satisfactory resolution to customers and save company dollars. Made critical decisions in line with state Lemon Law guidelines or parameters, for an average of 20-30 cases in the Southwest District of the U.S. (Nevada, Utah, Arizona, Colorado, New Mexico, Texas, Oklahoma, Arkansas).Accurately recorded details of interactions with customers, dealerships and other corporate resources using multiple company computer applications and programs.Worked closely with corporate resources (including Field Operations, Supply Chain, Technical Service Operations, etc.) to escalate or gain approval of case resolutions. Interacted and communicated regularly with US Field Operations personnel (Area Managers, Customer Relations & Warranty Managers, Technical Advisors, and Service Managers)

Leads a team of 15-23 advisors who provide customer assistance and technical support with Info3.0, Bluetooth, WI-FI, Mobile Applications, Web (OnStar/Owner Center), Android Auto and AppleCarPlay enabling the customers to have a personalized ownership experience inside and outsideof the vehicle.Immediate responsibilities include:Ensuring compliance with Customer and Business Experience Drivers by completing one call monitor a week per advisor for quality assurance purposes, work directing each advisor once weekly for continuous development of individual strengths and opportunities and analyzing daily, weekly and monthly performance reporting in order to strategically achieve KPI targets (AQS T2B, VOICE, Average Handle Time, After Call Work).Strengthens people-leadership skills by hosting weekly Team Meetings that are used as a platformto communicate new processes, review performance data and instill vision and values into the team culture.Assisted with the development of employee on-boarding training requirements.Created mass communications for the department that relayed important information and new company developments.

The GCCX team is responsible for connected vehicle technology services for General Motors globally. General Motors is a leader in connected vehicles, with advanced telematics services such as OnStar and new connected infotainment systems now launching in Chevrolet, Cadillac and other GM vehicles around the world. When a vehicle is connected, we interacted with the driver in the vehicle, and communicated with the world around it. Our teams work behind the scenes to provide customers with Internet-connected vehicle infotainment systems with personalized, easy-to-use interfaces similar to smartphones and apps. It was important that no matter how our customers interact with us (web, mobile, telephone) we were providing a great experience.My Duties Included:Provide customer assistance and technical support pertaining to On-Star and General Motors applications and products.Selected to lead and mentor peers for work development opportunities including positions such as Floor Support and Onboarding “Red Hat” groups, receiving a leadership award for these efforts. Selected amongst peers to work in the advancement and development of the GCCX and CCT programs and new initiatives to participate in UAT at General Motors Headquarters - The Renaissance Center, data sales and compensation pilot group, and various guest shadowing and focus groups. Always advancing knowledge of the connected technology services General Motors has to offer, as well as the rapid updates and changes that occur with smartphones and apps, with intentions to become an expert in the services provided by OnStar and General Motors. Averaged over 10 Customer Satisfaction surveys a month with an average of 94%.

Assisted and coordinated with the Marketing and Promotions Director to increase public awareness, promote products, services and events, as well as gain and maintain existing customers through appealing customer service for both local and major brands and services.Used professional communication skills to serve as the liaison between promotions department and clientele during events and contracts. Collaborated with a team of other creative individuals to come up with ways to gain and expand client’s customer reach through guerrilla marketing, social media marketing, and other advertising initiatives. Used professional communication skills to serve as the liaison between promotions departmentand clientele during events and contracts.Collaborated with team of other creative individuals to come up with ways to gain and expandclient’s customer reach through guerilla marketing, and other marketing initiatives.Arranged itineraries for radio station events and hosting talent, for most efficient company and client experience.

Oversaw team operations, including scheduling practices, games, and team travel to ensure smooth functioning of the team's activities.Managed and organized team equipment, including uniforms, shoes, and practice gear to ensure that players had access to necessary gear.Coordinated team activities, such as team dinners, community service events, and team-building activities to promote team spirit and camaraderie.Provided administrative support to coaching staff, including organizing meetings, managing paperwork, and helping with team logistics to ensure efficient team management.Assisted with player development activities, such as rebounding during practices and providing feedback on player performance to contribute to players' skill development.Provided support during games, such as managing the team bench and assisting with time-outs to ensure players had the necessary support during games.Liaised with other departments within the athletic program, such as the strength and conditioning department, to ensure that the team's needs were met.Coordinated with other teams, such as the men's basketball team, to ensure that scheduling conflicts were avoided and resources were shared efficiently.