• Conducting interviews, Surveys, workshops, and brainstorming sessions to elicit and document requirements.• Generated actionable insights through data analysis to address business challenges and improve processes.• Analyze the current state (AS - IS) of business processes, workflows, and systems to identify areas for improvement or optimization.• Design the Desire state (TO - BE) to enhance the business processes.• Ensure new products and services meet business and user needs and are aligned with organizational goals.• Collaborated with cross-functional teams on prioritization to agree on minimum viable product and sprint features.• stakeholders Management

• Preparation of Income Statement• Preparation of Account Reconciliation Statement• Data entry and preparation of tax filing• Bookkeeping, entry of source documents (purchase and sales)

• promoted personal well-being and independence, building service user confidence through social and community interaction, by co-organizing and supervising university fresher week, and the joint university competition,• selling tickets for the university support competitions and award ceremonies• planning and supervising university Career week

 Managed end-to-end payroll processing, ensuring accuracy and compliance. Developed data analysis techniques to identify financial trends and drive business insights. Oversaw financial record-keeping, prepared comprehensive reports, and maintained precise records. Successfully resolved discrepancies in financial records, resulting in streamlined auditing processes.

 Provided exceptional customer service, processing financial transactions, and addressing inquiries. Utilised data analysis skills to identify customer needs and offer personalized solutions. Conducted training sessions for new tellers, improving their accuracy in transaction processing. Collaborated with the team to develop and implement a new procedure for handling large cash transactions. Maintained accurate records.

• Registration of customers' new phone Numbers and crediting their lines with Airtime• Porting of phone numbers from one network to another on customer request (using CRM )• Blocking/renewing of customers lost phone number (using CRM)• Receiving calls from customers to resolve their issues,• Selling of Airtime, Phones, and WIFI,• Bookkeeping and Administration• Developed expertise in customer management to expertly assist in complex issues.• Maintained accurate Account records to ensure sale requirements were met