• Used SQL to pull data & prepared excel based scheduling docs (budgets, historical data) for Analysts & Directors to use during scheduling cycles• Created accuracy reports post-scheduling cycles to identify issues needing Analysts’ attention (e.g. sessions out of order, on holidays, at conflicting times of day, etc.) • Created module templates & class configurations in business system; updated test dates in business system; maintained Request to Add Inventory (RTAI) FormstackAccomplishments:• Created Operations & Academics Forecasters – excel dashboards that used assumed retention percentages & current NetBoB to calculate how close a class was to hitting the minimum NetBoB needed to run• Streamlined Classroom Inventory Team’s processes (Switched from EditGrid application to google docs; introduced Smartsheet project management software, standardized scheduling cycles)

• Scheduled all Pre-College inventory: Helped set overall inventory & class run budgets; Met with Regional Directors to discuss cycle budgets & recommend pioneer options for their markets • Compiled weekly Budget v. Scheduled excel dashboards & distributed to Regional Directors• Modified Class Watch inventory dashboard (expanded scope from TriState Territory to National, added data points as requested by end users) • Expanded bi-weekly inventory calls Nationwide; Instituted higher financial thresholds for run decisions & “10 student rule”, which increased customer satisfaction & pre-college revenue• Monitored physical inventory (books, tests, grids) levels & requested print orders when neededAccomplishments:• From 2011 to 2012, Average class size increased from 13.0 to 14.7, & Average NetBoB per class increased from $5,471 to $7,051

• Supervised 4 Academic Specialists — ensured all classes were staffed appropriately; coordinated & lead meetings with Faculty Managers, Business Developers, & other interested parties to help staff last minute additions and handle staffing emergencies as they arose• Scheduled all TriState Pre-College inventory—requested ancestor imports; organized & lead meetings with Regional Directors to create pioneer classes; created classes in business system• Continued to update Class Watch inventory dashboard & to moderate bi-weekly callsAccomplishments:• Created & updated excel based tools to help Academic Specialists keep track of their faculty pools (e.g. contact info, schedule availability, expertise) as well as to staff teachers on available classes• Pioneered use of Jotforms to gather data from teachers in re: materials & scheduling preferences

• Queried database using SQL & used data pulled to update internal inventory excel dashboard (Class Watch), which provided business owners with information on class enrollment & NetBoB figures, venue & teacher costs, marketing events, & other information relative to making run/cancel decisions• Used the Class Watch dashboard to lead inventory monitoring calls thrice weekly for centers in New York City, northern New Jersey, and Boston areas (TriState)• Reviewed all TriState inventory (checked for duplicate classes, ensured classes didn't fall on holidays, added OAT modules and MCAT networks)

• Supervised 6 Kaplan Service Associates (KSA)• Negotiated room rentals with offsite facilities; booked rooms & submitted invoices for payment• Worked with Kaplan Aspect to ensue Midtown center rooms were booked appropriatelyAccomplishments:• Pioneered KSA product silo ownership to increase speed of service & student satisfaction• Demonstrably improved student satisfaction across several matrices, as per their responses to course-end Benchmark survey questions