Laura Latimer Email & Phone Number

Indianapolis, Indiana Area

Remote (worked From Home office)

• Used SQL to pull data & prepared excel based scheduling docs (budgets, historical data) for Analysts & Directors to use during scheduling cycles
• Created accuracy reports post-scheduling cycles to identify issues needing Analysts’ attention (e.g. sessions out of order, on holidays, at conflicting times of day, etc.)
• Created module templates & class configurations in business system; updated test dates in business system; maintained Request to Add Inventory (RTAI) FormstackAccomplishments:
• Created Operations & Academics Forecasters – excel dashboards that used assumed retention percentages & current NetBoB to calculate how close a class was to hitting the minimum NetBoB needed to run
• Streamlined Classroom Inventory Team’s processes (Switched from EditGrid application to google docs; introduced Smartsheet project management software, standardized scheduling cycles)

Greater New York City Area

• Scheduled all Pre-College inventory: Helped set overall inventory & class run budgets; Met with Regional Directors to discuss cycle budgets & recommend pioneer options for their markets
• Compiled weekly Budget v. Scheduled excel dashboards & distributed to Regional Directors
• Modified Class Watch inventory dashboard (expanded scope from TriState Territory to National, added data points as requested by end users)
• Expanded bi-weekly inventory calls Nationwide; Instituted higher financial thresholds for run decisions & “10 student rule”, which increased customer satisfaction & pre-college revenue
• Monitored physical inventory (books, tests, grids) levels & requested print orders when neededAccomplishments:
• From 2011 to 2012, Average class size increased from 13.0 to 14.7, & Average NetBoB per class increased from $5,471 to $7,051

Greater New York City Area

• Supervised 4 Academic Specialists — ensured all classes were staffed appropriately; coordinated & lead meetings with Faculty Managers, Business Developers, & other interested parties to help staff last minute additions.
• Scheduled all TriState Pre-College inventory—requested ancestor imports; organized & lead meetings with Regional Directors to create pioneer classes; created classes in business system
• Continued to update Class Watch inventory dashboard & to moderate bi-weekly callsAccomplishments:
• Created & updated excel based tools to help Academic Specialists keep track of their faculty pools (e.g. contact info, schedule availability, expertise) as well as to staff teachers on available classes
• Pioneered use of Jotforms to gather data from teachers in re: materials & scheduling preferences

Greater New York City Area

• Queried database using SQL & used data pulled to update internal inventory excel dashboard (Class Watch), which provided business owners with information on class enrollment & NetBoB figures, venue & teacher costs.
• Used the Class Watch dashboard to lead inventory monitoring calls thrice weekly for centers in New York City, northern New Jersey, and Boston areas (TriState)
• Reviewed all TriState inventory (checked for duplicate classes, ensured classes didn't fall on holidays, added OAT modules and MCAT networks)

Greater New York City Area

• Supervised 6 Kaplan Service Associates (KSA)
• Negotiated room rentals with offsite facilities; booked rooms & submitted invoices for payment
• Worked with Kaplan Aspect to ensue Midtown center rooms were booked appropriatelyAccomplishments:
• Pioneered KSA product silo ownership to increase speed of service & student satisfaction
• Demonstrably improved student satisfaction across several matrices, as per their responses to course-end Benchmark survey questions

Bachelor Of Arts (Ba), English Language And Literature, General, 3.5

B.A. In English (Minor In Spanish), Junior Year Study Abroad