Driving collaboration and alignment across IT teams to enhance operational efficiency and customer satisfaction. Focused on maturing IT Service Management processes, including incident, request, change, and problem management, to ensure seamless support across all teams for a network of over 90 clinics and locations.Leading efforts to implement a unified work management system and tools to gather actionable customer feedback, driving continuous improvement and enhancing system functionality.Experienced in overseeing key initiatives such as Ambulatory Expanse deployment efforts, stabilization, incident support, field services, and training, with a commitment to delivering impactful results across multiple locations. Dedicated to optimizing processes and tools to support organizational success and elevate user experiences.

Specializes in providing insight on development, implementation, and consulting services of Health Information and Clinical software. With over 18 years of experience in healthcare implementing various solutions such as healthcare solutions from Patient Check-in & Registration, Enterprise Data Warehouse, electronic forms, Document Archiving Health Information Management, MEDITECH Expanse build, Promoting Interoperability, EHR Online and downtime solutions.Healthcare Experience: • Operations: Meditech Application Consultant, Senior Analyst, Project Manager• EHR Applications: Soarian EDM, Soarian Clinicals, McKesson, NextGen, Experity • MEDITECH Expanse build: Registration, Health Information Management, Abstracting/Case Mix, Scanning and Archiving, Patient Portal, IDM, MIS Access, and Quality Vantage.• RCG and MPI Data Conversion • Lead facility teams through conducting operational workflow assessments and gap analysis to ensure current workflow will align with new system and regulatory compliances are met. • Provide training and ongoing education for Admissions, Medical Records, and Abstracting Core Teams in multiple large and small facility implementations.• Provide leadership to identify and prioritize project system issues to maintain implementation timeline, coordinated project plans, personnel, and support staff for testing of integrating functions of the new HCIS.