Handle inbound service calls.Drive customer satisfaction through voice and or email communications.Navigate through multiple systems and tools.Strong communication skills, including the ability to navigate between screens whileassisting customers.Problem-solver with a can-do attitude.Eager to advance my career with a reliable company.Enjoy working independently and with a team.Being the first point of contact for clients and deliver professional and high-qualitycustomer service. Dealing with customers, clients, or third-party contacts andcomplaints.Being empowered to take initiative, as well as follows established procedures,processes and systems to provide a resolution for the customer.

Assist customers with issues with their orders and provide education and guidance on how to resolve issues.Assure quality and accurate representation of products; represent the company professionally and ensure that potential customers have an exceptional experience.Use my ability to think creatively and use various methods in problem-solving; ability to anticipate and resolve problems.

Provided leadership, support and guidance to customer service representatives on my team.Ensured compliance with established company and regulatory guidelines and procedures to provide high quality service and outstanding customer care.Provided informal feedback on an ongoing basis and formal feedback in the monthly performance evaluation process to identify and develop talent.

Analyzed data and provided internal reports to assess the level of customer service provided and suggest how and where to improve customer service operations.Led a team of customer service staff, and trained them to deliver a high standard of customer service.Handled customer requests and solved issues (potentially complex or long-standing ones that had been escalated by other customer service reps) refunded or compensated customers where appropriate.

Prepared and submitted performance reviews.Communicated information from management to employees and ensured team member obstacles were elevated.Fostered your employees in personal development and career progression

Assisted trainees during the Nesting period by answering questions and providing guidance.Performed live monitoring of calls and held 1:1 coaching meetings with trainees.Continuously assesses trainee's development and makes appropriate recommendations to management.

Monitored employee productivity and provided constructive feedback and coaching.Built positive working relationships with team members and cross-departmental partners.Upheld standards and expectations through SimpliSafe processes.

Provided top-tier support to all customers with a goal of first-call resolution.Educated customers on system installation/use, and assisted in troubleshooting.Clear and effective phone communication skills to ensure all customer issues were resolved.

Motivated and led the team to accomplish organizational objectives while maintaining productivity.Creating an inspiring team environment with an open communication cultureSetting clear team goals

Responsible for handling call escalations, as needed.Kept management informed on issues and problems.Assisted Inbound Care Consultants by answering questions and providing guidance and feedback.

Created meaningful connections with every customer, with my own personalized sales expertiseOn the sales floor, I used a consultative sales approach guiding customers through their options. That is where my drive and passion for helping people really shined.I worked in a fast-paced environment, I was flexible and open to change. Stayed current with evolving tech and all the ways we work to meet customer’s needs.

Served alcoholic and nonalcoholic beverages to bar patrons.Processed cash and credit card payments from customers.Friendly, swift, and good listener.

Collected and authorized payments of guests.Followed alcohol awareness procedures for prevention of intoxicated guests.Performed opening and closing duties of establishment, including printing sales reports, setting upbar for next shift, counting cash drawer and taking inventory.Maintained inventory and ordered new supplies when needed.Trained new bartenders on all aspects of the job, including drink preparation, up-selling techniques,maintaining customer relationships, garnish preparation and sanitation regulations.Developed new cocktails for the menu.Performed event coordination for larger parties and gatherings.Maintained an accurate cash drawer of $200 or more per shift.

Handled money, balanced tills, processed credit card payment batches.Notified management of ordering needs (liquor, beer, wine, paper goods, etc.).Adhered to state laws regarding alcoholic beverage service.Poured drinks using standard pour according to specifications.Served each guest courteously, quickly and efficiently.

Handled money, balanced tills, processed credit card payment batches and prepared bankdeposits.Managed bar inventory, restocked supplies and placed orders.Supervised, trained and developed team members in accordance with company policies andprocedures.Proactively prepared for large parties and reservations, anticipating planning and staffing needs.Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.Packaged and labeled products.

Recruited, interviewed and hired individuals who would bring passion and dedication to thepositions at hand.Interacted with customers as they entered the store to determine what their needs were.Encouraged the sales staff to cross-sell complementary products and services to customers.Handled scheduling duties to ensure that the restaurant was properly staffed at all times.Maintained knowledge of current sales and promotions, policies regarding payment andexchanges and security practices.Completed all point of sale opening and closing procedures, including counting the contents of thecash register.Assigned work to team members based on company needs, personal strengths and job knowledge.

Handled scheduling duties to ensure that the restaurant was properly staffed at all times.Maintained knowledge of current sales and promotions, policies regarding payment andexchanges and security practices.Completed all point of sale opening and closing procedures, including counting the contents of thecash register.Fostered a positive work environment by consistently treating all employees and customers withrespect and consideration.Recruited, interviewed and hired individuals who would bring passion and dedication to thepositions at hand.

Encouraged the sales staff to cross-sell complementary products and services to customers.Worked with the management team to implement the proper division of responsibilities.Maintained knowledge of current sales and promotions, policies regarding payment andexchanges and security practices.Assigned work to team members based on company needs, personal strengths and job knowledge.Completed all point of sale opening and closing procedures, including counting the contents of thecash register.