Latisha Powell Email and Phone Number
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Professional WFM Analyst with more than eight years of experience in support of business operations and process development. Involved in business communication, staffing management, real time analysis, reporting, and auditing.
A Place For Mom
View- Website:
- aplaceformom.com
- Employees:
- 1355
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Workforce Management AnalystA Place For Mom Oct 2022 - PresentHenderson, NvEnsure schedules are generated on a regular basis to maximize efficiency of resources, aligning with forecasting statistics. Manage shift swap requests, scheduling variables, coverage obstacles. Collaborate with Operations in getting timely updates on their teams: new hires, attrition, scheduling, and adherence; meetings, 1:1’s, training, PTO, Holiday weeks, UTO, VTO, etc… Provide various scheduling analyses to ensure optimal schedules and provide staff recommendations. Run quarterly Shift Bids and assist managers with data to volunteer field teams on preferred shifts. Update and send reports related to the intra-day performance of each site including but not limited to shrinkage, occupancy, and KPI’s.
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Workforce Management AnalystPennymac Loan Services, Llc May 2019 - Nov 2022Las Vegas, Nevada AreaPerforms telephony and Work Force Management administrator duties across multiple lines of businesses across multiple sites, including system checks identify outages. Tracks attendance, including scheduled or unscheduled activities. Monitors and supports operations to ensure call center adherence goals are met. Provides call center support including trouble shooting and escalation of agent and/or system issues. Analysis of call types and dispositions to determine call trends. Administration of reports including Agent/Queue stats, inbound volumes, projections, intervals, dispositions, etc. -
Workforce Management AnalystCaesars Entertainment Corporation Jul 2018 - Oct 2018Las Vegas, NvAdjusted schedules based on forecasted volume and handle times. Approved and scheduled time off and overtime based upon the active forecast and intraday. Assisted with annual vacation schedules based on forecasts and training needs. Assisted with gathering, analyzing, producing, and distributing data of the shift/holiday bids. Ensured that service level, abandonment, occupancy, and cost/minute goals are met by monitoring and adjusting schedules based on forecasts, intraday statistics, and real time. -
Workforce Management AnalystUnitedhealth Group Dec 2015 - Jun 2018Phoenix, ArizonaManaged intra-day staffing levels and determined effective methods of staffing adjustments. Observed agent’s actual state compared to scheduled state; real-time, ensuring met service levels. Prepared and maintained optimized schedules and forecasts in reports for management review. -
Provider Relations SpecialistUnitedhealth Group Feb 2015 - Dec 2015Phoenix, Arizona AreaAssisted health care providers with information on benefits, eligibility, billing, and payments. Used company software to navigate heath care information, relaying relevant information. Documented all interacted information to facilitate trends and track provider issues and feedback.
Latisha Powell Skills
Latisha Powell Education Details
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3.4 Gpa
Frequently Asked Questions about Latisha Powell
What company does Latisha Powell work for?
Latisha Powell works for A Place For Mom
What is Latisha Powell's role at the current company?
Latisha Powell's current role is Workforce Management Analyst.
What is Latisha Powell's email address?
Latisha Powell's email address is la****@****usa.com
What is Latisha Powell's direct phone number?
Latisha Powell's direct phone number is +170296*****
What schools did Latisha Powell attend?
Latisha Powell attended Rio Salado College.
What are some of Latisha Powell's interests?
Latisha Powell has interest in Electronic Cigarettes, Information Technology, Financial Consulting, Video Gaming, Sci Fi, New Technologies, Data Entry, Health, Children, Playstation.
What skills is Latisha Powell known for?
Latisha Powell has skills like Microsoft Excel, Iex, Macro Express, Microsoft Outlook, Windows, Sharepoint, Content Management Systems, Microsoft Office, Microsoft Word, Microsoft Powerpoint, Avaya Products, Unix.
Who are Latisha Powell's colleagues?
Latisha Powell's colleagues are Pedro Da Silva, Kylie Rossi, Julia Spiess, Karla Dizon, Lianne Macdonald, Shannon Harvey, Louai Naasani.
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Latisha Powell
Utilization Review Nurse Case Management At Us Family Health Plan- A Tricare Prime OptionGreater Seattle Area -
Latisha Powell
Frankston, Tx -
Latisha Powell
Facility/Financial Compliance Officer At Jackson Hinds Comprehensive Health CenterFlowood, Ms1usbank.com
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