Assist consumers in navigating official government website to manage personal account and apply for benefits.▪ Provide consumers with detailed case statuses and necessary steps to qualify for benefits▪ Manage and Review confidential and personal information▪ Provide prompt and accurate information for troubleshooting

Life insurance and Financial planning

Assisted the Director, Mentored and Supervised students, Organized files, events and activities,

Customer Service in regards to Unemployment Benefits •Resolved Customer problems. •Contacted claimants to respond to inquiries or to notify them of claim investigation results or any planned adjustments. •Interpreted and explained information such as eligibility requirements, application details, payment methods, and applicants’ legal rights.•Kept records of customer interactions or transactions, recorded details of inquiries, complaints, or comments, as well as actions taken.•Accessed company database to process payments •Managed claimant confidential information

•Explained features, advantages and disadvantages of various policies to promote sales of insurance plans.•Adjusted sales script to better target the needs and interests of potential customers•Maintained records of contacts, accounts and orders•Resolved customer issues•Managed payment methods and confidential information