Latisha Billups Email & Phone Number

Responsible for maintaining control of a booked protfolio by minimizing delinquency andcharge offs.Contact customers for monies past due on there accounts to negotiate payment plans and toassist them with bringing the account current.Handle a porfolio of 250 to 300, 30 day to 60 day past due accounts.Knowledge of collection and repossesion laws on a federal, state and local level.

Handle 100-150 calls per day in a inbound call center for a Auto Loan Company.Respond to inquiries and complaints on more complex products/services and/or from premiercustomers.Resolve complex inquiries and complaints from customers and upon escalation; processingcomplex transactions on-line; performing extensive research to resolve the complexcustomer problems.Provide guidance and assistance to more inexperienced service bankers either on the spotand/or via telephone; providing training on policies and procedures, new or enhancedservices and/or procedural changes. Responsible for cross-selling or sales referrals of products. Reviews data and reportstrends to management.

Resolve complex inquiries and complaints from customers and upon escalation; processing complex transactions on-line; performing extensive research to resolve the complex customer problems

Handle 60+ calls per day regarding inquiries from IBC/AH members..Assist members/providers with filing 1st and 2nd level appeals/grievances for medicalservices that were denied.Research through Navinet Ancillary CMA system to approve based on Department guidelinesservices for Home Health Aides, Speech Therapy and Dietician visits for IBC/AH members.Process Maternity Pre certifications for all IBC/AH deliveries based on departmentguidelines.Enroll members into Wellness programs through the use of HLS computer systems.Process requests for member reimbursement, i.e. fitness, weight management.Input all incoming mail into Healthy Lifestyles tracking log.

Counseled and motivated residents to recognize and understand personal needs,alternatives and goals utilizing practical skills.Assisted members on medical appointments.Administered medication to residents.Completed monthly reports on behavioral support plans for resident's goals and support.Receptionist duties including answering multi-line PBX switchboard.Educated teenage mothers with daily living skills, budgeting, marketing and skills.Worked with case managers to review goals and supports for mothers.

Responsible for the daily function of neighborhood group home.Overseen 8 residential advisors and 4 clients diagnosed with MH/MR.Ordered and administered medication for residents.Completed staff schedule on a monthly basis, fill vacant slots, approve overtime, andcomplete time cards.Completed monthly reports for residents i.e. complete behavioral support plan and goals.Participated in the monthly client behavioral support meeting. Scheduled medical appointments for residents.

Business

Business Administration

Human Services