Laton Heger Email & Phone Number

Ensure products and services are delivered within project scope and timelines are metSolve problems and address concerns of customers during the implementation processHighly organized to be able to manage high volume and complex implementation projectsManage customer expectations, internal project resource coordination, project risks, project governance and change management processes

Kansas City, Missouri, United States

Cultivate client relationships to achieve business objectives.Coordinate design, system validation, and integration activities across solutions and venues of care.Enable the execution of domain, issue, and change management strategies.Act as an escalation point for client and project integration risks.Partner with engagement management team to ensure project deliverables and timelines are met in order to deliver value to the client as committed.Support internal and external… Show more Cultivate client relationships to achieve business objectives.Coordinate design, system validation, and integration activities across solutions and venues of care.Enable the execution of domain, issue, and change management strategies.Act as an escalation point for client and project integration risks.Partner with engagement management team to ensure project deliverables and timelines are met in order to deliver value to the client as committed.Support internal and external client project teams in understanding, designing, and validating integration points across solutions.Contribute to internal team value by participating in the Integration Architect community. Show less

Kansas City, Missouri, United States

Consult with clients on service line workflow, and guide them through interdependencies and design decision impacts.Provide solution oversight, direction and expertise to stakeholders.Drive client-specific solution configuration design to meet workflow requirements and make recommendations to clients.Mitigate solution risks and issues.Execute workflow and process improvement strategies.Lead client meetings and events.Drive internal team initiatives.

Kansas City, Missouri, United States

Consult with clients on comprehensive service line workflows, including current state and future state, and work with client to map out stop-start-continue processes to determine how the system will be designed and tested. Identify, resolve and report solution status, risks, and issues to client and project leadership. Coach client on data collection and system design requirements, and analyze to determine optimal solution build and implementation. Consult with internal… Show more Consult with clients on comprehensive service line workflows, including current state and future state, and work with client to map out stop-start-continue processes to determine how the system will be designed and tested. Identify, resolve and report solution status, risks, and issues to client and project leadership. Coach client on data collection and system design requirements, and analyze to determine optimal solution build and implementation. Consult with internal project and organizational teams to bi-directionally share configuration status, project timelines and project updates, and verify configuration requests. Maintain client relationships and navigate through conflict and complex relationship situations to achieve business objectives. Coach and mentor associate consultants. Support internal team initiatives Show less

Kansas City, Missouri Area

Consult with clients on core service line workflows, including current state and future state, and work with client to map out stop-start-continue processes to determine how the system will be designed and tested. Identify gaps and resolve outstanding design questions, and plan and facilitate client meetings and key events to ensure decisions are made, project progress milestones are met, and client goals are achieved. Coach client on data collection and system design… Show more Consult with clients on core service line workflows, including current state and future state, and work with client to map out stop-start-continue processes to determine how the system will be designed and tested. Identify gaps and resolve outstanding design questions, and plan and facilitate client meetings and key events to ensure decisions are made, project progress milestones are met, and client goals are achieved. Coach client on data collection and system design requirements, and analyze to determine optimal solution build and implementation. Test and perform client-specific configuration in client environments in accordance with client requirements Identify, resolve and report solution status, risks, and issues to client and project leadership. Provide on-site conversion troubleshooting support and issue resolution, identify inefficiencies and areas with opportunities for improvement with KPIs, and propose changes to client. Cultivate client relationships to achieve business objectives. Show less