Latonya Smith, Mba Email & Phone Number

Texas, United States

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Leading the technology process engineering and automation organization across efforts to design, optimize, and implement processes to efficiently produce high-quality products concerning technology services and solutions. Portfolio includes ServiceNow with Focus and experience around enterprise architecture, IT Service Management, automating organizational processes and delivering a consistent, consumer-like experience.

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Manage process engineering to design, optimize, and implement processes to efficiently produce high-quality products concerning infrastructure services. Direct the design, execution, and delivery of large-scale solutions for cloud engineering automation strategy to increase efficiency, achieve faster time to market, and prepare end-to-end solutions. Ensure the team’s success by employing credible members, setting processes, and creating and executing strategy.Highlights of accomplishments in this role include:• Expedited project delivery across critical projects by reducing errors by 25-30%, and removing hundreds of manual touch points.• Modernized a new onboarding solution to provide a positive and engaging experience for new employees and save time and resources by 75%, resulting in a 2-hour time-to-market gain from 32 days.• Reduced user onboarding from 30+ days down to 2 hours by leading process automation and utilizing cloud space experience.• Recognized for exceeding expectations and received the 2021 Culture Ambassador Award, 2022 Team Award, and 2022 Coaches Award nomination.

New York, Ny, Us

New York, New York, Us

Administered all engineering, software development standards, and cloud governance while monitoring developer tool standards for the consumer bank. Assessed requests for new applications and technology components regarding Citi’s application portfolio to make informed decisions about technology investments, allocate resources effectively, and manage risks and compliance issues.Highlights of accomplishments in this role include:• Organized team structure and established a solid governance process in liaison with the governing council to make decisions against software standards.• Improved efficiency and quality via application of best practices and engineering tools, while offering practical solutions to the AppDev teams.• Instituted proper standards across the governance of software engineering practices to ensure consistency, compliance, risk management, accountability, and continuous improvement.

New York, New York, Us

Led all external cloud onboarding engineering and automation orchestration, including devising proper orchestration solutions for user onboarding to an external cloud environment (AWS, Google Cloud). Established a developer workspace for developers by conducting tools assessment and developing a mobile workspace environment.Highlights of accomplishments in this role include:• Established cloud onboarding processes and NPS measurement teams, enabling application teams to leverage cloud technology resulting in a 75% reduction in time to market for applications.• Introduced developer forums on monthly basis with estimated total spend savings of $1.2M per session, training the trainer without leveraging external learning modules and $5K per user in costs.• Boosted developer efficiency by 40% across the organization to deliver technology solutions faster by about 75%.

New York, New York, Us

Created and deployed globalized, standardized, and operationalized operating system images for the entire company usage, protecting the organization against changing threats. Monitored all operating systems for the company and all engineering divisions across VMware and external cloud data. Highlights of accomplishments in this role include:• Focused on delivering the global operating system standard (RHEL7) to run critical workloads with high uptime requirements and minimal disruption.• Deployed utilizing VMware external cloud capabilities to provide a more flexible and scalable infrastructure and managed the virtualization engineering org, slashing downtime by 75% and boosting on-time project delivery from 60% to 100%.• Accelerated adoption for the cloud to 75-80% by setting processes, allowing individuals to use the cloud much faster.

New York, New York, Us

Contributed to all aspects of the system development lifecycle, including preparation of time and cost estimates while ensuring compliance with best practices and company policies to foster innovation and creativity.Highlights of accomplishments in this role include:• Conceptualized the first container onboarding strategy to offer users a fully automated end-to-end solution, pushing over 250 applications into the container platform within the first 6 months which generated $1B in revenue.• Developed a team to move large applications to microservice applications by defining team goals and objectives, delivering fully global container technology solutions for the firm.

New York, New York, Us

Bridged gaps in architecture development, design, and implementation across the Dev Cloud environment to assure consistency, amplify client experience and stimulate self-service implementation by instituting a cross-organization approach.Highlights of accomplishments in this role include:• Served as founder and chair of Citi’s first Generations Network in North America to encourage employee sharing and promote diversity and inclusion across a multi generational employee organization• Offered operational support for the Citi Cloud environment, including the internal (IaaS) Cloud environment, and drove self-service automation initiatives to improve the agility of IT operations by 35% by leading a global team.• Validated minimization in time to market and client adoption enhancement to gain a competitive advantage and drive revenue growth by forming a strategy/framework for the development cloud and client support model

New York, New York, Us

Provided guidelines for overseeing daily storage capacity within the IaaS environment to optimize costs, maintain compliance, and ensure scalability.Highlights of accomplishments in this role include:• Formed a new strategic storage model for large virtual machine use within the Citi IaaS environment to scale storage resources and enhance security, leading to better business outcomes and increased competitiveness by 25%.• Developed cloud storage within the Citi Cloud Infrastructure estate to improve data management and storage capabilities and advance the company’s growth and success.• Concentrated on utilizing lab hardware for testing across multiple organizations to gain $1.5M cost savings, increase testing capabilities, and improve time-to-market by instituting Citi's first Regent lab environment

New York, New York, Us

Finalized various system administration tasks, including creating and configuring server infrastructure for the Service Now platform and integrating incident and change management processes into a single platform.Highlights of accomplishments in this role include:• Served as Infrastructure Subject Matter expert to identify emerging technologies/best practices and manage UNIX/Linux infrastructures servers globally, safeguarding 100% uptime.• Supported ServiceNow platform 24/7, supported issues, and completed patch management and business reporting on change and incident management.• Facilitated fast business growth to scale operations quickly and efficiently and ensure the availability and performance of critical systems and applications by optimizing system availability.

Denton, Tx, Us

NASA Funded Completed numerous software development tasks, including designing, architecting, and applying the solution for vision via image science, OpenCV, and other tools.Highlights of accomplishments in this role include:• Leveraged imaging science for the NASA Rover project and headed a team of engineers for successful project completion by creating a vision for a NASA Visionary Exploration Robot.• Established project timelines to allocate resources effectively while assuring the team’s accountability for completion and meeting of all expected deadlines.• Built and tested software prototypes and collaborated with other members of the development team to integrate computer vision functionality into software applications.

Personalized project deliverables and timelines to meet specific needs, maximize resources, ensure stakeholder satisfaction, and uphold quality in compliance with client requirements. Educated staff and students on technology programs and services by assessing needs, preparing materials, and scheduling/delivering instruction.Highlights of accomplishments in this role include:• Administered $1M+ technology equipment across campuses to validate proper maintenance and optimization.• Mentored staff on new technology products by praising achievements and growth and recognizing improvement initiatives.• Managed a $1M projector project to install projectors on both campuses by defining the project scope and utilizing available resources, ensuring completion by the expected timeline with a $.5M printer replacement project.

Killeen, Texas, Us

Retained and installed all hardware/software along with classroom printers and computers by preparing an installation plan. Organized software usage in advance of daily schedule to minimize downtime, slash workload, and ensure software compatibility.Highlights of accomplishments in this role include:• Oversaw computer class schedules for remediation, enrichment, and campus projects, including guiding and assisting teachers and students with proper equipment handling.• Coached school personnel on computer equipment and programs by collaborating on solutions and devising an action plan.• Upheld inventory and files of all available software and hardware for effective resource management, budgeting, compliance, and maintenance.

Master Of Business Administration - Mba

Master Of Business Administration - Mba

Bachelor Of Science - Computer Engineering, Specialization In Real-Time Embedded And Computer Systems

Professional Certificate, Executive & Professional Coaching