Energizes and motivates teams through positive reinforcement of Friendly, Available, and Quick Customer Service Standards while executing customer service tasks. Provides follow up and feedback to Customer Service Associates on performance of tasks. Elevates personnel performance issues to Customer Service Manager immediately. Provides motivation and recognition of the Customer Service team. Respond and take action to customer concerns. Screens Associate level candidates and conducts first interviews for Customer Service Center of Excellence. Completes new hire paperwork, orientation and functional training on tasks for all new Customer Service Associates. Assesses training opportunities from observations, Customer Satisfaction Survey results, and customer feedback and makes recommendations to the Customer Service Manager to execute action plans. Executes all emergency and down time operating procedures as appropriate. Practices and ensures compliance with all company policies and procedures. Communicate successes, opportunities and solutions to the Customer Service Manager. Maintains an efficient, service friendly environment.

Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires. First point of customer contact for general inquiries like pricing, products, scheduling etc. Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.