Latonya Hampton Email & Phone Number

Cary, North Carolina, United States

Rocky Mount, North Carolina Area

• Answer inbound phone customer service and technical support questions.
• Research, analyze and determine an appropriate course of action for customers.
• Interact with customers via phone focusing on software navigation questions as well as assisting customers with locating information.
• Serve as ambassador for the company brand; take a caring and empathetic approach to customer interactions and/or escalation to a higher level of expertise.
• Document all issues, actions, resolution and follow up actions.

Weldon, North Carolina

Provide the education, training, and skills needed to assist individuals referred by the DSS Work 1st Program enter or reenter the workforce.

Courses taught include: CIS 105: Survey of Computer Information Systems - SubstituteMST 150SV: Microsoft Windows 7 ConfigurationMST 152/152DB: Microsoft Windows ServerCIS 126DL: Linux Operating SystemCIS 117DM: Microsoft Access: Database Management

• My responsibilities include:
• Direct and manage activities, projects, and user support as it relates to the help desk function of supporting college wide operations including: research and evaluation of new technologies, development of user.
• Evaluate and implement technology training to meet the needs of faculty, staff, and administrators including: development of training strategies for new technologies, identify user needs, review and edit manuals and.
• Manage human resources activities within the Information Technology department including: personnel time management, job requisitions, personnel action requests, and requests for personnel services forms.
• Provide leadership, consultation, and support for event scheduling, SIS facility administration, and scheduling including: database security administration, report creation, and consultation on database filter design.

• Direct and manage activities, projects, and user support as it relates to the help desk function of supporting college wide operations including: research and evaluation of new systems, development of user.
• Provide leadership, consultation, and support for event scheduling, SIS facility administration and scheduling including: database account/security administration, report creation, and consultation on database filter.
• Evaluate and implement technology training to meet the needs of faculty, staff, and administrators including: development of training strategies for new technologies, identify user needs, review and edit materials and.
• Provide leadership, consultation, and support for Blackboard including: creation of development courses, creation of guest user accounts, creation of student accounts to provide student view, increase course quotas.
• Direct and manage human resources activities within the Information Technology department including: personnel time management, job requisitions, personnel action request forms, and request for personnel services forms.

• Supervise Network Technicians, Computer Maintenance Technicians, AV/Media Technicians, students, and temporaries.
• Design and configure college-wide local area network servers and services.
• Install network and workstation operating systems.
• Implement end user network services including: printing, disk quotas, and user accounts.
• Install and maintain network and computer lab peripherals including: printers, modems, or related equipment.
• Document installation and maintenance of software, devices, and user services.

• Answer computer software and hardware related questions over the phone or in person.
• Install, troubleshoot, and repair computer hardware, software, network, and cabling.
• Document installation and troubleshooting procedures, software problems, and solutions.
• Maintain Windows NT 4 and Windows 2000 Advanced Server servers for the Industrial Technology Division.
• Install and maintain licensing servers for software used by the Industrial Technology Division.
• Maintain Windows NT server for the Library.

• Answer computer hardware and software related questions over the phone or in person.
• Assist and train students and staff in using personal computers and numerous software packages, whether in the classroom or in the office.
• Effectively communicate hardware and software problems to the campus and/or District computer repair staff.
• Write procedures and instructions on the use of software and hardware.
• Analyze and repair system, network, and cabling problems.
• Maintain accurate records of TCP/IP assignments.

Bachelor Of Arts (B.A.), Information System Studies

Associate Of Arts And Sciences (A.A.S.), Computer Information Systems

Activities and Societies: National Honor Society