-Manage employee health, welfare, and Section 125 plans, and support policy and statutory compliance with governing agencies-Lead, support, and coach Benefits Coordinators, overseeing day to day operations -Maintain administrative procedures for assigned benefits processes-Develop learning opportunities for associates to enhance understanding of the university’s benefit offerings-Provide technical research, answer employee questions regarding benefit policies, review disputes and appeals

Capture and provide clear, professional-quality photographs for families, couples, businesses, and events.Capture and provide clear, professional-quality videos for families, small events, and small businesses.Create and publish written and visual content to support marketing initiatives.Plan digital marketing campaigns, including web, SEO, email, social media, and display advertising.Measure and report the performance of all digital marketing campaigns, and assess against goalsIdentify trends and insights, and optimize spend and performance based on the insights

• Produce and analyze adhoc and on-going reports for various benefit plans.• Manage vendor relationships and reconcile monthly invoices for accurate billing totaling over $80 billion.• Provides clear communication of employee benefits during New Hire Orientation• Developed Case Management Resolution database for Pension, Health Savings Account, Billing and 401(k) plans• Developed, managed and facilitated process improvement projects within the benefits department to ensure better service• Prepare and communicate training presentation on various benefit programs within benefits department• Prepare and communicate training for field executives• Administer and explain employee benefits for employees, serve as a liaison between employees and insurance vendors• Develop and recommend standard operating procedures and procedural improvements• Resolves escalated issues pertaining to Deferred Compensation, 401(k) and Health Savings Accounts.• Review requests for Tuition Reimbursement and process efficiently when approved• Administer and maintain records for Associates Pension Plan and Life Insurance.• Processes Death Claims for Life Insurance, 401K and Pension.• Reconciles and Analyzes monthly reports for 401K plan.• Provides monthly and quarterly plan statistics to HR Leadership• Determines adjustments and provides monthly reporting for HSA account.• Coordinates and Assists with RFP process ( creation of initial document, review of responses, selection of finalist, finalist interviews, etc)• Managed the implementation of new benefit plan vendor (On site meetings, communications, file transfers, etc)

 Coordinate / administer monitor worker’s compensation plan, disability programs, FMLA, COBRA reporting, and vendor notification.  Organize employee benefit plans to simplify options and create cost-effective management of programs for 245 local employees.  Audit, reconcile and verify calculation of monthly premium statements and invoices for approximately $500,000.00, process payments and resolve payment discrepancies.  Act as liaison between our employees, COBRA notifications and the Tennessee Department of Employment Securities.  Assisted managers with hiring procedures, recruiting, screening of candidates, coordinating interviews. Coordinate new hire orientation and exit interviews.  Responsible for the continuing education, training, and certification of new and experienced employees.  Prepared verbal and written communication to provide information benefits, personal policies and compensation for employees.  Direct a staff of 10 employees in the absence of the Human Resources Manager. Execute employee payroll deductions for health/optional coverages chosen at time of hire or changed throughout the fiscal year; verify/correct inaccuracies between HRIS and payroll systems.  Ensures currency and compliance of all federal and state Human Resource laws (Section 125, COBRA. HIPAA, FMLA, ADA, etc) as they relate to the administration of all benefit plans and related plan documents.