Latonya Thomas

Latonya Thomas Email and Phone Number

Call Center Customer Experience Associate at Cox Communications @ Cox Communications
Atlanta, GA
Latonya Thomas's Location
Chesapeake, Virginia, United States, United States
Latonya Thomas's Contact Details

Latonya Thomas work email

Latonya Thomas personal email

About Latonya Thomas

Seeking for a challenging and interesting role of Customer Service Representative where my extensive experience will be further utilized and enhanced.Energetic, goal-oriented Customer Service agent with over twelve years of experience in retail and call center environments. Tactfully handle stressful and difficult situations. Excellent decision making skills, experienced in call center and customer support technology.

Latonya Thomas's Current Company Details
Cox Communications

Cox Communications

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Call Center Customer Experience Associate at Cox Communications
Atlanta, GA
Website:
cox.com
Company phone:
(866) 961-0027
Latonya Thomas Work Experience Details
  • Cox Communications
    Call Center Customer Experience Associate
    Cox Communications Dec 2020 - Present
    Atlanta, Ga, Us
  • Canon It Solutions Inc.
    Production Information Specialist
    Canon It Solutions Inc. Jun 2013 - Present
    Assist with potential and current Canon customers in making a purchase. Providing a variety of sales support services, of direct sales and literature requests, provide product specifications and features.Provides supply and accessory compatibility information, assisted customers with Canon Direct Website navigation, dealers locations, and warranty service and support options.
  • Qvc, Inc
    Customer Service Representative
    Qvc, Inc Aug 2011 - Jun 2013
    West Chester, Pennsylvania, Us
    Provide knowledge of our products and assist customers with other support such as account information on their Q-card (credit card). Gather and provide shipping information.Responsible for order taking, and providing excellent customer service to our customers.Meets and exceeds talk time and Quality Assurance
  • Xerox Hr Soluations
    Benefits Service Center Rep
    Xerox Hr Soluations Sep 2012 - Apr 2013
    Responds to customer inquiries in a call center environment. Research and resolve complex benefits issues for the Lockheed Martin firm. Explains compound Federal Benefits processes to customers and assists them in completing standard documents/forms required to complete various Federal Benefits actions. Maintain high service standards by being available, accurate, prompt and knowledgeable.
  • Ntelos Wireless Communications
    Customer Service/Retention/Retail Sales Representative
    Ntelos Wireless Communications Dec 2000 - Sep 2010
    Responsible for maintaining operational and merchandising standards. Performed daily cash handling procedures. Programmed wireless handsets.Processed credit evaluations, activated new service and provided billing information. Met and exceeded target productivity goals.Resolved client issues who were considering cancelling service. Consistently accomplished high retention rate for the team by providing excellent customer service and researching other competitive cellular companies to provide the best plan rates. Assisted wireless cell phone customers with items such as adding minutes and troubleshooting.
  • Ntelos Wireless
    Retail Customer Care/Sales Representative
    Ntelos Wireless Dec 2000 - Sep 2010
    Processed credit evaluations, activated new service and provided billing information. Met and exceeded target productivity goals.Resolved client issues who were considering cancelling service. Consistently accomplished high retention rate for the team by providing excellent customer service and researching other competitive cellular companies to provide the best plan rates. Assisted wireless cell phone customers with items such as adding minutes and troubleshooting
  • Things Remembered
    Retail Assistant Manager
    Things Remembered Apr 2000 - Dec 2000
    Burr Ridge, Il, Us
    Assisted the Store Manager in achieving sales and other financial targets.Trained new employees and prepared weekly schedule. Assisted customers to satisfy their needs.Participated in store activities by stocking and processing incoming and outgoing merchandise shipments in a timely manner.
  • Things Remembered
    Retail Assistant Manager
    Things Remembered Apr 2000 - Dec 2000
    Burr Ridge, Il, Us
    Assisted the Store Manager in achieving sales and other financial targets.Trained new employees and prepared weekly schedule. Assisted customers to satisfy their needs.Participated in store activities by stocking and processing incoming and outgoing merchandise shipments in a timely manner.

Latonya Thomas Education Details

  • Culinary Institute Of Virginia
    Culinary Institute Of Virginia
    Culinary Science
  • Culinary Institute Of Virginia
    Culinary Institute Of Virginia
    Culinary Science

Frequently Asked Questions about Latonya Thomas

What company does Latonya Thomas work for?

Latonya Thomas works for Cox Communications

What is Latonya Thomas's role at the current company?

Latonya Thomas's current role is Call Center Customer Experience Associate at Cox Communications.

What is Latonya Thomas's email address?

Latonya Thomas's email address is la****@****ail.com

What schools did Latonya Thomas attend?

Latonya Thomas attended Culinary Institute Of Virginia, Culinary Institute Of Virginia.

Who are Latonya Thomas's colleagues?

Latonya Thomas's colleagues are Mat Dolberg, Jenny Hankins, Marcus Eagles, Sang Pak, Sam John, Matt Werner, Mba, Jennifer Ponte.

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