Latonyna Pou Email and Phone Number

Hired as a House Manager after being a volunteer usher for 6 years for the 2nd largest performing center outside of New York City. Ensures that audiences have a welcoming, vibrant and safe theatre experience. Communicates with box office manager, production staff, food and beverage and ushers. Assumes control of front of house and responds to guests concerns, and communicates directly with stage manager. • Conducts meetings to provide performance information to ushers such as show times… Show more Hired as a House Manager after being a volunteer usher for 6 years for the 2nd largest performing center outside of New York City. Ensures that audiences have a welcoming, vibrant and safe theatre experience. Communicates with box office manager, production staff, food and beverage and ushers. Assumes control of front of house and responds to guests concerns, and communicates directly with stage manager. • Conducts meetings to provide performance information to ushers such as show times, intermissions, restrictions, program information, autograph signings, and late seating.• Completes house reports regarding productions, repairs, lost and found, and injuries as necessary.• Handles escalated issues regarding tickets, temperatures, guest relations, or any matters during production. Show less

Communicates scheduling information to members, Verifies benefits and referrals. Served as a liaison between patients and departments. Schedules appointments and verifies patient information by utilizing Epic systems MyChart, Cadence, Tapestry and others. Provides appointments in specialty scheduling for cardiology, rheumatology, urology, podiatry, ophthalmology, orthopedics, and followed department specific directives. Creates electronic messages for physicians and nurses and relayed messages… Show more Communicates scheduling information to members, Verifies benefits and referrals. Served as a liaison between patients and departments. Schedules appointments and verifies patient information by utilizing Epic systems MyChart, Cadence, Tapestry and others. Provides appointments in specialty scheduling for cardiology, rheumatology, urology, podiatry, ophthalmology, orthopedics, and followed department specific directives. Creates electronic messages for physicians and nurses and relayed messages to members.• Noted for maintaining 98.2% quality monitoring in the face of a 40% increase in call volume• Currently exceeds goals in talk time and call handling by 10-15%.• Most improved MSR in August 2013 Show less

Selected to promote major brands for product samplings, product launch parties, brand awareness, and increase consumer sales using key performance indicators to meet a company’s campaign objective. • Set- up and execute sampling events on and off-premise for various spirits, beer and wine products while educating and engaging consumers about a featured brand and its history. • Utilizes selling skills to increase sales by 30% in retail environment to maximize brand visibility, sales… Show more Selected to promote major brands for product samplings, product launch parties, brand awareness, and increase consumer sales using key performance indicators to meet a company’s campaign objective. • Set- up and execute sampling events on and off-premise for various spirits, beer and wine products while educating and engaging consumers about a featured brand and its history. • Utilizes selling skills to increase sales by 30% in retail environment to maximize brand visibility, sales opportunities, and product features. • Analyzes and obtains feedback from consumers regarding sampling event and provides recommendations for process improvements.• Submits event recaps regarding sales, product availability, consumer participation and photos of an event.• Creates displays using planograms, restock and remove products and other merchandising functions.• Distributes POS materials, branded merchandise and signage while maintaining brand integrity and standards.• Confirms product availability, featured menu item, and builds rapport with managers, bartenders and distributors.• Reports key metrics and sales data to superiors. Show less

Coached & mentored a team of 20+ associates. This position involved training to associates regarding policies and procedures, customer service standards and compliance guidelines to improve customer satisfaction and sales. Performance updates on sales, quality and auditing of consultant activity were also provided daily. Monitored activity of the consultants to improve customer service, sales and product knowledge. Handled escalated issues by taking manager calls and resolved more complex… Show more Coached & mentored a team of 20+ associates. This position involved training to associates regarding policies and procedures, customer service standards and compliance guidelines to improve customer satisfaction and sales. Performance updates on sales, quality and auditing of consultant activity were also provided daily. Monitored activity of the consultants to improve customer service, sales and product knowledge. Handled escalated issues by taking manager calls and resolved more complex issues that involved additional research or account maintenance. Maintained a thorough database of customer records. Authorized fee waivers and refunds and made follow-up calls to ensure customers satisfaction. I also served as a liaison between customers and various departments and provided feedback regarding possible trends to improve customer service and internal processes. Assisted with calls during high call volumes and cross sold the banks products and services. Show less