Latoria Pride Email & Phone Number

Dallas, Tx, Us

Mountain View, Ca, Us

-Led team adoption of process changes through periods of significant operational adjustment, including adaptation to remote work limitations as a result of the global pandemic, staffing reductions, and improvements to the application and verification processes for a division that contributes to 20% of ARR for Google Local Services (GLS).-Created several best practice models to resolve an increased backlog of over 600 applicants or 350%, while maintaining a quality score over 95%.Screened and verified 24% of applications for advertisers in key business verticals through video verification calls and appeals.-Drove internal policy improvement and team performance with weekly internal policy reviews and routine root cause analysis resulting in an increased quality score of 81% in Q4 of 2019 to 95% in Q1 of 2020.-Oversaw management of vendor team to analyze quality metrics, identify process gaps, and drive continuous improvements in standard operating procedures and customer satisfaction.-Lead the development of new training programs for vendor team to improve support between agents and customers.Oversaw training and integration of SOP during a merge between two parallel workflow streams/teams.-Spearheaded communication project that transitioned customer support teams from phone based support to email only during a global pandemic while maintaining SLAs related to customer support without additional resources or staffing; Created phone scripts, customer support emails and workflow manuals to accommodate unforeseen workflow changes during COVID-19.

San Mateo, Ca, Us

Founded by ex-Googlers, Upstart is the first lending platform to leverage artificial intelligence and machine learning to price credit and automate the borrowing process. The company's proprietary underwriting model identifies high-quality borrowers despite limited credit and employment history by using variables including schools attended, area of study, and work experienceIn addition to its direct-to-consumer lending platform, Upstart provides technology to banks, credit unions and other partners via a “Software-as-a-Service” offering called Powered by Upstart.-Govern responsibilities as Onboarding Specialist in addition to role as Operations Associate Manager to hire over 40 Credit Analysts and Loan Servicing Associates during a time that the Operations Team doubled in size.-Establish hiring priorities using key metrics to measure and predict staffing activity contingent upon role and departmental expectations.-Boost satisfaction of onboarding experience by creating a hassle-free hiring and conversion process by leveraging extensive knowledge of company culture and proven success in process standardization.-Implement the use of Greenhouse, an applicant tracking database to centralize the collective hiring plan instead of managing multiple shared spreadsheets.-Oversee vendor management as main point of contact by effectively communicating and replying to all inquiries from multiple staffing agencies to manage job requisitions.-Coached hiring managers on interviewing best practices and methods to communicate policies and expectations to reduce time-to-fill, reduce turnover, and improve attrition and retention rates.-Develop and implement hiring plans, interview rubrics, and job assessments that are related to operation skills matrices and organizational culture.-Provide contractors with thorough explanation of benefits, qualifications, responsibilities, timesheet completion, payroll reporting compliance, and assignment professionalism.

San Mateo, Ca, Us

-Manage and monitor a team of 13 highly skilled Credit Analysts to teach essential job functions, offer quality feedback and performance management plans.-Provides instruction and guidance on process and procedures, compliance related questions or issues, troubleshooting system issues, and soft skill development;Serve as a role model for team building and set the pace for service excellence for all employees.-Proactively identify problems to establish systematic processes and procedures that will reduce or eliminate errors in the workflow as well .-Develop new staff training processes and career advancement initiatives to support high performers and management trainees during ramp up periods with use of career mapping and mentorship pairing.-Evaluate quality and productivity reports to analyze performance data that defines business operations.-Work cross functionally with Engineering, Growth & Marketing, and Compliance teams to make product changes for a better user experience and improve employee workflow.-Manage tracking sheets for entire Operations Team that gave data on each employee in the following areas: compliance training, IT permissions, work authorization, start/end dates for contracts and conversions, permanent schedules, outstanding requirements for training, and more; excellent sheet of reference for all members of Senior Management to review information about individual contractors and employees.

San Jose, Ca, Us

Controller’s Group is an established, reputable, and trusted source of high quality accounting and finance professionals. We provide our clients, consultants and candidates with both contract and direct-hire services. With over 10 years of data acquisition in the Bay Area’s ever changing job market, CGI has attained the proper tools to deliver the right candidate placement every time. By utilizing dozens of sources, and centralizing information in a fast and efficient database, we can quickly match your requirements, and deliver optimum results.-Managed full cycle recruitment process in a fast-paced, unstructured environment, adhering to tight deadlines to place Finance and Accounting executives ranging from mid-level to SVP level in companies ranging from midsize to Fortune 500 companies in the Bay Area such as Facebook, Twitter, LinkedIn, and Apple.-Monitored multiple sources including social media, search engines, job boards, networking, referrals, and the LinkedIn Recruiter System to source well-qualified candidates.-Successfully qualified executives passively looking for career opportunities using methods including but not limited to cold/warm calling, job boards, internal ATS, and behavioral interviewing techniques.-Consulted with hiring managers to understand their needs to develop recruitment strategies and job postings to match quality candidates to specific client expectations and planned growth..-Managed the interview process between candidates and clients, from the point of interview coordination to offer letter generation.

San Mateo, Ca, Us

-Underwrote and processed consumer loans at a FinTech startup company regularly rated as #1 on Credit Karma that utilizes artificial intelligence and machine learning to eliminate traditional lending bias by looking at variables other than the credit score such as, education, SAT/ACT scores, projected income, and use of funds.-Reviewed consumer reports, tax returns, profit & loss statements, employment contracts, offer letters, and education documents to analyze financial risk to grant loan requests.-Pioneered text message/SMS project in Salesforce to decrease loan processing time and increase the number of loan originations by utilizing a more convenient method of communication for customers to request documents and provide status updates. -Created training modules and skills test to help new hires learn job functions in accordance to standard operating procedures and legal compliance guidelines.**Promoted to Operations Manager June 2017

San Mateo, Ca, Us

Freedom Financial Network provides financial solutions such as tools to find mortgage rates, ways to resolve debt problems and more. Freedom Financial Network is a group of 600 employees strong and growing – known internally as “The Freedom Family.” They’re energetic, smart & compassionate - but most importantly they’re all about helping their customers through a tough financial time in their lives. They were founded in 2002 by Stanford Business School graduates Andrew Housser and Bradford Stroh and since then they have built the best management team around.-Provided financial consultations to explain debt resolution options to clients in financial distress. -Consistently enrolled over $800K of debt each month for Debt Recovery programs. -Analyzed the full financial situation and consumer credit profile of clients in an Underwriting process to advise clients on which financial solutions they would qualify for including, Consumer Credit Counseling, Credit Enhancement, Bankruptcy, Loan Consolidation, and Debt Negotiation.

Chattanooga, Tennessee, Us

-Maintained 800 patient account balances to establish payment plans.-Ensured medical collections activity adhered to compliance and company local and state guidelines for each individual account for several hospitals throughout the United States.-Reported patient and payer credit balances on monthly basis to producers and collection agencies.-Researched billing charges using AS400, Citrix, and Cerner.

-Operated, monitored, and prioritized all security systems located within the Control Center for TN regional offices by viewing over 300 security surveillance cameras and using access control software.-Managed and dispatched over 40 security officers, law enforcement, and paramedics for evacuations and drills.-Investigated workplace thefts, injuries, and employee disagreements.

Bloomfield, Ct, Us

-Educated members/providers about plan benefits and protocols.-Conduct audits of paid, pended and rejected provider claims according to established procedures and assigned schedules.-Researched claim inquiries to resolve discrepancies, identify reasons for overpayment and inconsistent claims adjudication.

Bachelor Of Business Administration (B.B.A.), Finance And Financial Management Services

Education record