Latosha Mcfarlin Email & Phone Number

➤ Training over 20 employees within the compliance department and over 800 drivers in the orientation department as well as managing 5 employees and acting as the interim Director of Expedited Services for over 6 months.➤ Managing a team of high-performance professionals to process ISO 9001 certification, following procedures and compliance guidelines, as well as handling invoices and auditing financial records, and drafting reports for executive teams.➤ Managing subordinate staff in the day-to-day performance of their jobs by motivating and leading them to accomplish goals, ensuring work meets deadlines and accuracy expectations, and completing any complex tasks as needed.➤ Organizing workflow and resource allocations so that individual contributors understand duties and delegated tasks.➤ Providing guidance and coaching to individual contributors on day-to-day issues while performing or assisting subordinates in performing duties or daily tasks when work volume requires additional support.➤ Setting associate work schedules, approving weekly timecards, overtime, and time-off requests for direct reports.➤ Hiring and properly training direct reports, overseeing performance management including annual reviews, goal setting, and on-going feedback while delegating work across the team to ensure all projects are completed accurately and timely.➤ Directing activities of the Corporate Operations Department including monitoring Express Centers, Business Capacity Owners, Truck Operators, and employees for compliance and success with the company's policies or procedures.

Jacksonville, Florida Area

➤ Provided operations, administrative, and logistics support to agents and fleet operators on rates and deliverables, carrier requirements, routing documentation, customer clearance and tracking shipments.➤ Provided general support to 3rd party vendors as well as guidance on rates and billing breakdown for key personnel, processed pre-trip advances, secured capacity for shipments and dispatched, and resolved driver settlement issues.➤ Trained agents and monitored compliance procedures, provided guidance to owner operators on special Utrak operating systems and databases and communicated to qualified third party capacity agents to utilize broker carriers.➤ Coordinated with Landstar Express America owner operators and approved carriers on approved and regulated customer freight requirements and facilitate customs clearance documentation for Canada inbound and outbound. ➤ Oversaw all shipments and deliveries, ensuring timely orders and issuing disputes, ensuring prevention of service failures.➤ Ensured all owner operators follow state and company regulations by facilitating random drug and alcohol tests, issue advance fuel cards for pre-trip and special circumstances and act as point-of-contact.

Jacksonville Area, Florida

➤ Instructed Business Capacity Owners and Operators on how to navigate the Landstar System to find available loads and locations, review weekly settlements, update delivery information, and access the online support system.➤ Provided customer service support in an open forum where new BCO's and Operators were encouraged to ask questions.➤ Acclimated new BCO's and Operators on how to find loads, how to get paid, and who to call for help while serving as the expert on logging trips, handling hazardous materials, and applying "Decision Driving" skills or techniques.➤ Instructed operators on Landstar policies, ELD logs, and regulatory information as well as provided them with any needed transportation supplies to make their deliveries and administered Hazmat and DOT Compliance testing.➤ Trained and stressed importance of using company tools including Business Planners, Landstaronline.com, Cell/Web phones, LCN, IVR System, and Trip Recorders as well as assisted new operators in calculating their cost per mile.➤ Updated BCO and Operator files in iSeries 400, provides solutions for BCO and Operator questions, problems, or concerns and served as a back-up for other Orientation Coordinators who were out due to illness, vacation, or leaves.➤ Participated in Safety meetings and tracked expenses for individuals including meals and accommodations.

Jacksonville, Florida Area

➤ Provided high volume inbound/outbound telephone customer service while acting as a liaison between shops and operators, disputing incorrect inspections, and processing purchase orders and invoices for over 400 locations.➤ Managed department written processes or procedures for Policy IQ and ISO Certification, communicated regulatory or federal changes to staff and management, trained new employees, and managed all federal compliance-related documents.➤ Ensured Business equipment met all federal safety regulations and company guidelines, facilitated safety training for at-risk employees, and generated daily reports to ensure compliance with federal regulations and company policies.➤ Conducted random drug and alcohol test notifications, processed Department of Transportation (DOT) inspections, administered required online annual training for employees, and oversaw payment of citations made out to Landstar.

Bachelor Of Science - Bs, Project Management

Associate Of Arts (Aa), Business Management