Latosha Turner, Mba Email and Phone Number

Execute defined policies and procedures for the program assigned (RMH near Advocate Children’s, RMH near Loyola University Hospital or RMH near Lurie Children’s Hospital.)Act as liaison to hospitals to process referrals and reservations. Explain program policies and procedures to referring partners and build positive working relationships.Greet guest families, complete check in process and orientation.Provide and aid families with information, guiding them to resources, activities or amenities.Perform regular rounds throughout shift to ensure the building is secure & identify maintenance needs, logging issues and responding to emergencies such as facility related issues, medical emergencies for guests and/or conflicts requiring intervention and/or law enforcement as appropriate.Encourage adherence to program guidelines and coordinate a solution when issues occur.Complete Incident Reports in a timely manner & inform staff members of any unusual incidents.Perform light housekeeping duties including resetting the kitchen, stocking supplies, emptying trash, dishes, bed-making, etc.Management of contractor relationships & daily accountabilities for security & overnight cleaning.Set up grab and go breakfast items and prep coffee station for morning guests.Track inventory for House supplies and communicate needs Chapter-wide.

Serve as the face of the company by welcoming visitors in a warm and friendly manner, and answer any questions, and alerting staff when someone is there to meet with them Answer screen and forward a high volume of incoming phone calls Dispatch out emergency/ and escalated issues of residents to the appropriate party by researching the airtable system Receive deliveries; and incoming mail Maintain office security by following safety procedures and controlling access via the reception desk

Maintains amiable relations with customers at all times. Interacts with and effectively assists customers in normal and emergency situations.Knows and understands the Authority’s transit system, fares, schedules, routes, transfer and connecting points and major points of interest in the Chicagoland area.Provides special assistance to mobility limited patrons utilizing gap fillers and other aids as required to board and alight vehicles and ingress and egress facilities.Maintains knowledge to assist with making minor operational adjustments to rail cars and assist the operator as needed.Monitors and coordinates station cleanliness, defective revenue equipment or station repair needs in and around the faculties and either reconciles or reports conditions to appropriate personnel in a timely manner.Contacts Communication/Power Control in a timely manner to report all accidents, suspicious activity, disturbances, threats, fire, unusual occurrences and provides all related pertinent information.Inspects fare media, transit cards, passes and ID cards for validity and immediately reports invalid material to appropriate personnel.Provides assistance in the evacuation of persons from CTA facilities and/or vehicles as necessary.Routinely performs station inspections at the assigned station facilities to check cleanliness, equipment functionality and customer safety. May open and/or close stations as determined according to the shift assigned.Performs daily inspections of station equipment and its proper operation, e.g. elevators/escalators, station PA system, LED signs, other ADA related equipment, etc.Maintains a thorough knowledge and understanding of the fare structure, the operation and features of the Automated Fare Collection equipment, fare instruments and of all rules and procedures governing fare collection. and monitors station for illegal activity.

Conducted comprehensive, non-clinical assessments of residents for wellness and social needs for a community of 220 low-income families and seniors. Helped residents to identify, access, and coordinate services (such as personal care services), including monitoring of services provided and follow-up communication with service providers;Monitored the receipt and follow through of services, including encouraging and motivating residents to engage with providers and participate in their own care/services management;Proactively developed and arranged educational/preventative health programs and services for residents;Developed and sustained partnerships with the Area Agency on Aging, the Aging & Disability Resource Connection, community-based supportive service providers and other community stakeholders; and maintained an up-to-date resource directory with all local service providers.Updated and maintained database of resident information via Procor data collection system. Resolved resident issues to successful conclusion through intervention and advocacy as required.

Managed all facets of administration, including LOCCS transfers and tracking of $127,000 grant budget, preparation and filing of grant renewals, filing, correspondence, customer service, and data entry into HMIS. Coordinated and scheduled events for SSDC clients and staff.Coordinated random drug test collections for testing of SSDC clients. Created payroll invoices and resolved multiple human resources issues for employees. Maintained accuracy of billing and outstanding services on behalf of Executive Director.

Scheduled appointments, made travel arrangements, responeded to emails as well as ran errands.Oversaw all aspects of preparation and submission for grant applications and renewals for multiple companies relating to service coordination. Prepared and submitted 501(c) applications as well as mailing billing and invoices. Managed and wrote miscellaneous legal memos, letters, and correspondence. Attended court hearings with local counsel and vacated various motions and orders.