Partner and Chief Chief Consultant for Non-Profit and Social Impact Projects Consulting and programming in:Organizational Culture Organizational Development Learning and Development Person Centered Thinking Grant Management Federal and State Funding Integrated Service DeliveryVulnerable PopulationsLeadership DevelopmentTeam BuildingAgingRefugee and Immigrant Population’sWorkforce Development

The Director of Programs serves as the face of programs between The Green Chair Project and our community partners/referring agencies. As a member of the leadership team, the Director contributes insights and expertise to the operations, direction and goals of the organization. The Director works collaboratively to implement initiatives with other members of the programs and leadership team.● Develop new connections and opportunities in our community with the help of referral partners/agencies.● Develop new partnerships with nonprofit organizations that would be good collaborative partners with The Green Chair Project.● Initiate and set annual goals for the organization’s program.● Seek innovative ways to serve our community and develop pilot projects to test and scale in the Program Lab.● Ensure that program activities operate within the policies and procedures of the organization. Create new procedures with the leadership team as needed.● Establish program priorities with input from the leadership team, staff and other stakeholders to determine key outcomes.● Administer the Program Lab, consisting of pilot program initiatives.● Track program outcomes and interpret data to determine the effectiveness of programs.● Build and oversee training content for partner agencies’ case managers and social workers.● Provide metrics and updates to be presented to the Board.● Report evaluation findings to the Leadership team and recommend changes to enhance the program, as appropriate.● Foster ongoing continuous improvement of programs and processes.● Recruit, interview and select Program staff● Supervise Program staff by providing direction, input and feedback.

Supervisor within Integrated Service Delivery SystemManagement of Federal funding and grantsProgramming and SupervisionTraining and DevelopmentFederal and State Program Compliance

Meet contracted performance targets for SCSEP (service level, unsubsidized placement per quarter, service to most-in-need, community service hours, follow-up, and median earnings)Recruit and enroll eligible applicantsFollow program policies and proceduresOversee accuracy and timeliness of payroll submissions, training records and other administrative requirementsPlace SCSEP participants into unsubsidized jobs.Conduct follow-up with all exiters to determine employment status of participants post-exitDevelop and maintain partnerships and collaborative relationships with employers, public workforce, business and industry, economic development agencies, and education and training providersCoordinate SCSEP efforts with public workforce system, State SCSEP Coordinators, and local Area Agencies on Aging and other community-based organizations and servicesEnsure negotiated MOUs with the public workforce system to improve the delivery of services to low-income older workers in every local area of operationConduct outreach to ensure local awareness of SCSEP for recruitment and community support purposesMaintain personnel policies and complaint resolution proceduresSubmit accurate reports and maintain

Coordination and Supervision - Coordinate, manage and monitor the workings of various departments in the organization.Financial - Review financial statements and data. Utilize financial data to improve efficiency. Prepare and control operational budgets. Control inventory. Recommend effective strategies for the financial well-being of the organization.Best Practices - Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures.Human Resources – Working with the ED plan the use of human resources. Assist in recruitment and placement of required staff; establishment of organizational structure; delegation of tasks and accountabilities. Establish work schedules. Supervise staff. Monitor and evaluate performance in partnership with the ED.Communication - Monitor, manage and improve the efficiency of support services such as IT, HR, Accounts and Finance. Facilitate coordination and communication between support functions.Strategic Input - Liaison with Board and ED. Assist in the development of strategic plans for operational activity. Implement and manage operational plans.Risk Management - Oversee organizational insurance policies. Ensure health and Safety committee meetings are held and tasks assigned.

•Coach students and job seekers on their planning decisions, action plan development, resume writing and critiquing, interview preparations, job searching actions, and salary negotiating•Providing one-on-one and group consultation in all stages of the professional development process, self-assessments, program evaluation, and identification of goals and objectives •Develop, recommend, track and maintain data for measuring and interpreting key Performance Indicators•Coordination of educational workshops and presentations for the local workforce regarding professional development topics (resumes, personal branding in the digital age, career placement search process, networking)•Collaborated workforce development events and programs with local, partnering, government agencies•In collaboration with other staff and departments, implements processes, events and other market readiness and employment experiences that align with the City of Greensboro’s strategic vision•Collecting and compiling data regarding job placement in professional careers, graduate and professional study, as required for federal government reporting purposes•Facilitate presentations to local, regional, and national civic and professional organizations•Serve as a community advocate for the City of Greensboro (Workforce Development/ Libraries)•Conduct performance management workshops and other related presentations to clients, effectively teach, coach and explain information•Develop content and audience appropriate training resources in area of responsibilities

•Case manager providing individual and group career counseling and advising•Project Manager of Special Projects (Business Advisory Council, Integrated Systems, and Human Resource Development Facilitation)•Providing one-on-one and group consultation in all stages of the professional development process, self-assessments, program evaluation, and identification of goals and objectives •Coordination of educational workshops and presentations for the local workforce regarding professional development topics (resumes, personal branding in the digital age, career placement search process, networking)•Develop content and audience appropriate training resources in area of responsibilities•Provide guidance on employment and school application materials and conduct mock interviews. •Collecting and compiling data regarding job placement in professional careers, graduate and professional study, as required for federal government reporting purposes •Facilitate presentations to local, regional, and national civic and professional organizations

•Facilitated classes, workshops, and demonstrations to teach principles, techniques, and methods of employability and workforce entry•Human Resource development and coaching•Maintained accurate and completed student records as required by laws or administrative policies.•Prepared and administered written, oral, and performance tests, and issued grades in accordance with performance.•Adapted teaching methods and instructional materials to meet students' varying needs, abilities, and interests.•Observed and evaluated students' work to determine progress and make suggestions for improvement.•Established clear objectives for all lessons, units, and projects and communicate those objectives to students.•Coached and counseled job seekers from varying backgrounds and experiences.•Participated in relevant college and state meetings or conferences

•Implementation of EPIC electronic medical record system- communications and training.•Organizational development and coaching•Maintained accurate and complete student records as required by Cone Health regulations.•Instructed nurses and physicians in the knowledge and skills required for a state mandated electronic medical record system, using a systematic plan of lectures, discussions, audio-visual presentations, and EPIC.•Conducted activities for a balanced program of instruction, demonstration, and work time that provided students with opportunities to observe, question, and investigate.

•Maintained accurate and completed student records as required by laws or administrative policies.•Prepared and administered written and oral performance tests, also issued grades in accordance with performance.•Adapted teaching methods and instructional materials to meet students' varying needs, abilities, and interests.•Observed and evaluated students' work to determine progress and make suggestions for improvement.•Coached and counseled job seekers with adjustment or academic problems, or special academic interests•Participated in relevant college and state meetings or conferences

•Coordinated with recruiters from several organizations to determine available positions and requirements•Performed career counseling to job seekers and helped them make appropriate career decisions •Assisted job seekers in developing a resume and conducted mock interviews. •Aligning development of job seekers with business strategy and execution •Provided a feedback to rejected candidates and helped them upgrade their qualifications and better prepare for future interviews.•Organizational development and coaching.•Researched and wrote job descriptions for business clients.

•Provided business-to-business relations for 18 contracted Indirect Stores within six North Carolina cities. •Aligned development of leaders with corporate strategy and execution •Grew sales volume across a large territory by building and managing key relationships with new and existing customer accounts – competitively positioning business for market growth.•Trained indirect contractors in sales and marketing generating a great increase in day-to-day sales and corporate target goals. Also trained in organizational culture and structure.•Conducted product / field training at distributor locations.•Organizational development and executive coaching.

Responsibilities were indirect training on improving sales, customer experience, and coaching. Requirements consisted of, but were not limited to, insurance and warranty replacements, assisting customers in managing their accounts, resolves related to past due accounts, collections for accounts, and sales. In this position I was responsible for two indirect locations.

Responsible for peer-to peer training on customer relations, provided coaching to employees on ways to improve professional skills to positively impact organizational goals. Position consisted of sales, insurance and warranty replacements, assisting customers in managing their accounts, matters related to past due accounts, and collections.