Latosha Nelson Email & Phone Number

Salt Lake City, Ut, Us

United States

United States

United States

Serve as a liaison between manufacture vendors, customers, installers and the back office to ensure the best customer experience. Conduct business to business design consultations to identify the right product to match the customer's personal style, functional needs and budget.

Greater Salt Lake City Area

Managed closing duties, including cleaning entire VIP area and back area.Provided prompt, efficient, friendly, and quality service at all times.Assisted servers by effectively handling customer complaints and special requests.Consistently collect, wash, sanitize and restock all glass and barware for repeated bartender use.Efficiently and continuously re-stock bartender serving stations with liquor, ice, fruit, straws and napkins as necessary for bartender use.Perform general duties such as taking out trash, stocking restrooms, and complying with special requests set forth by management.

Murray

Oversee repair order processes, and production of Service Advisors to maintain proper function of the service department.Ensure productive communication between company personnel and customers to ensure accurate documenting and procedures are performed in a timely manner.Communicate with customers regarding time expectations and gather contact information for follow up.Ensure a positive relationship between dealership, customers, and manufacturer.Toyota Certified in 12/2017

Greater Salt Lake City Area

Provide consultative human resources guidance to leaders with regards to recruitment, employee relations, department/team structure, performance management, and legal compliance/risk reduction.Responsible for measuring the results of the marketing initiatives and gaining customer feedback. Regularly uses the ability to act independently and make decisions that achieve optimal results.

5376 Amelia Earhart Dr, Salt Lake City, Ut 84116

Delivery of superior-level service to end-user customers, and functioning as point-of-contact for escalated issues to ensure appropriate response and focus of support teams.Regularly participating in strategic planning discussions to provide insightful ideas on process improvements and customer service delivery.Conducting regular team meetings and performance discussions with support engineers. Interacting with regional and corporate management on matters between functional areas or customers and the company.Assigning and managing projects based on new product releases, call related issues and/or training needs within the organization. Tracks projects and initiates documentation based on project successes.I excelled at communicating with each shift and additional departments through daily hand offs, emails and additional training docs, in order to create a strong understanding of development and communication between TSR's, and the rest of the global network.

Magna

Provided technical support over the phone for upwards of 70 to 100 customers daily. Preformed software and routine remote updates on all different types of electronic devices. Engage with clients to provide solutions aligning with their definition of fix. Provided client educational services on aspects of technology in terms that they could understand. Use de-escalation and conflict resolution skills to develop understanding and results for clients and customers.

Cosmetology, Permanent Cosmetics/Makeup And Tattooing

Activities and Societies: Be Nice or Else! Team Paul Mitchell Pet Club Take - Home Team Social Media Club Student Council Honors Dean's List

Diploma, Black And White Photography, Technical Stage Production, Theater

Activities and Societies: Stage Crew, Thespian Society, the French Club, Yearbook Photography