• Spearheads cross-functional strategy execution to drive organizational success, resulting in a 15% revenue increase and a 30% boost in profitability for our clients in 2024.• Facilitates clients end-to-end project lifecycles within Project Management, ensuring on-time and within-budget delivery of critical initiatives.• Empowers over 500 partner employees and multiple Agile teams to adopt methodologies like SAFe and Agile, enhancing operational efficiency.• Directs complex, high-stakes projects from scope definition to delivery• Develops and monitors success client metrics, such as channel utilization and engagement rates, to measure the impact and reach of communication efforts.• Optimizes Agility and Client Delivery by 45% for 2024• Designs and implements AI and Product Development certification programsClient Examples: Tier 2 - Vaco (myCU Mortgage): Implemented a Platform within Salesforce to streamline project processing, resulting in faster response times and improved collaboration for both internal teams and vendors.Tier 1 - Procter & Gamble (P&G): Integrated Azure DevOps with agile methodologies to enhance product development processes, achieving greater efficiency and faster product cycles.Tier 1-Kaiser Permanente: Leveraged the Agile Accelerator Platform to optimize project workflows, enabling faster task completions and improved coordination across teams.Tier 1 - Volkswagen Credit Inc. (VCI): Delivered agile coaching and certification to transform operations, empowering employees and accelerating the rollout of customer-focused financial solutions.

Strategic Transformation in Loyalty Rewards and Agile Project Execution Using SAFe •End-to-End Project Lifecycle Leadership: Directed projects through the entire lifecycle, assembling Agile teams, defining resource needs, and utilizing SAFe to align client's project objectives with organizational goals, achieving high-impact results.•Customer Loyalty and Data Integration: Worked with the Loyalty Rewards (Kroger) division to improve the credit card conversion process, streamline data across divisions, and optimize KPIs to drive customer engagement and retention.•Data-Driven Strategy and Decision-Making: Provided consulting to senior leadership clients with critical data insights, using trend analysis to inform business strategies and support continuous improvement within Kroger’s Loyalty Program.

Driving Organizational Agility and Process Excellence for Enhanced Client Success• Agility and Continuous Improvement Leadership: Developed and delivered training programs on Agile and Project Management methodologies, including “Continuous Improvement using Agile” and “Customer Service: Internal vs. External,” equipping teams with the skills to exceed client expectations and foster a culture of continuous improvement.• Innovation in Program Implementation: Led pivotal initiatives such as the company’s SaaS system implementation and Business Agility Campaign, utilizing best practices in project management to streamline processes, ensure successful project delivery, and enhance efficiency across client solutions.• Cross-Functional Team Collaboration: Aligned teams with prioritized backlogs, applying structured project management frameworks to foster a collaborative, high-impact work environment focused on performance excellence and client-centered results.

Driving Agile Transformation and Strategic Alignment for Enhanced Performance!•Lead large, complex projects by developing and refining comprehensive plans that define goals, staffing, schedules, risks, and contingency strategies to ensure successful delivery.•Oversee all aspects of project management and facilitate Agile team ceremonies for one or more teams, ensuring alignment with organizational objectives and timelines.•Collaborates closely with executive leadership to align Agile transformation initiatives with GE Aerospace’s strategic business objectives, ensuring streamlined transitions and improved operational efficiency.•Designed and implemented a streamlined Agile processes for onboarding and managing new team work, enabling seamless integration, clear workflows, and improved efficiency for incoming projects.•Built collaboration and productivity within large, multi-location, and virtual groups of multidisciplinary professionals.

Strategic Oversight in Population Health and Compliance for High-Impact Markets (Georgia and Indiana)•Comprehensive PCMH Leadership: Spearheading the Patient-Centered Medical Home (PCMH) initiative across Georgia and Indiana markets, ensuring full compliance with NCQA standards and rigorous annual reporting for CareSource members and providers.•Cross-Functional Alignment and Collaboration: Acted as a strategic liaison across Population Health Development, LSAM, Care Coordination, and Case Management, employing Scrum methodologies to drive process efficiency, align with Epic, and synchronize efforts with senior leadership.•Operational and Strategic Impact: Bridged Business, Market, and Clinical leadership to streamline communication, enhance project execution, and support CareSource’s long-term growth goals through meticulous process improvement and strategic alignment.

Leading Large-Scale, High-Impact Projects with Project Management Tool Expertise• Project Leadership and Optimization: Executed complex, large-scale projects utilizing Project management frameworks and tools to streamline processes, optimize resource allocation, and reduce operational inefficiencies across diverse project portfolios.• Resource and Capacity Forecasting: Collaborated with business owners to align resource needs and forecast capacity, ensuring optimized project staffing and seamless project lifecycle execution.• Advanced Budget and Timeline Management: Skillfully managed budgets, milestones, and schedules, leveraging Lean principles to deliver projects on time, within budget, and aligned with strategic business goals.

Strategic Transformation in Loyalty Rewards and Agile Project Execution Using SAFe•End-to-End Project Lifecycle Leadership: Directed projects through the entire lifecycle, assembling Agile teams, defining resource needs, and utilizing SAFe to align project objectives with organizational goals, achieving high-impact results.•Customer Loyalty and Data Integration: Partnered with the Loyalty Rewards division to improve the credit card conversion process, streamline data across divisions, and optimize KPIs to drive customer engagement and retention.•Data-Driven Strategy and Decision-Making: Provided senior leadership with critical data insights, using trend analysis to inform business strategies and support continuous improvement within Kroger’s Loyalty Program.

Strategic Order-to-Cash (O2C) Project Coordination and Financial Impact Management• High-Impact O2C Project Management: Directed over 93 Order-to-Cash projects, achieving a total fiscal impact of over $38 million. Managed all aspects of the O2C cycle, from order intake to invoicing, ensuring efficient cash flow and alignment with corporate revenue goals.• Process Optimization for Profit Growth: Increased profit margins by 25% by establishing a new cross-border logistics protocol that streamlined Canadian shipments and secured successful customs negotiations, effectively managing vendor shortages.• Comprehensive Resource Scheduling and Financial Oversight: Coordinated resources across multiple departments to align O2C requirements with organizational objectives. Led budget planning and resource allocation meetings to ensure timely project delivery and adherence to budget targets.• Operational and Strategic Leadership: Provided strategic direction throughout the O2C lifecycle, collaborating with end-users, vendors, and internal resources to ensure operational readiness, high-quality service, and seamless order fulfillment.

Project Management Excellence for Cross-Functional Success• Led comprehensive project development from initiation to closure, ensuring business and sponsor expectations were met.• Directed network and server management to ensure security protocols and software installations met the highest standards.• Coordinated with CEOs, marketing leaders, and executive directors to achieve project objectives, leveraging Lean principles for organizational alignment.

• Enhanced customer support experience by improving response rates , positioning Ethicon as a leader in patient engagement.• Collaborated cross-functionally for strategic product launches, synchronizing marketing strategies with Lean Six Sigma for optimal results.• Oversaw operational excellence by integrating Lean principles to enhance service delivery to healthcare professionals and end-users.• Collaborated with vendors and suppliers to ensure the quality and timeliness of deliverables, negotiating contracts as needed