Establishing relationships with key account holders to provide exceptional serviceEnsuring store hits sales goals by maintaining accurate inventory and exceeding customer demandsPerforming outgoing calls to new leads while nurturing and growing existing accountsFollowing up on bad debts and processing payments to bring account currentOverseeing daily store operations and training employees to effectively exceed corporate goalsProviding outstanding customers service while receiving five star store reviews

• Leading in the top 20% sales consecutively; exceeding sales goals• Providing outstanding customer service and rapport with costumers• Training and developing agents to reach their potential and grow within the company• Coaching agents individually and in group settings• Assisting fellow colleagues with various questions and concerns; giving helpful reinforcement• Studying sales metrics and gaining knowledge on commission to maximum financial goals

• Oversee day-to-day client flow while providing peer counseling• Trains and mentors peer counselors to successfully complete required national training; uses a variety of techniques to prepare peer counselors for client interaction• Manages client website and online appointment submissions; performs content and timeliness quality assurance • Performs client database and statistical data administration• Develops and implements strategies to increase clientele• Executes organization’s marketing services to capture targeted audience• Assists in volunteer recruitment, facilitates volunteer orientation, and creates volunteer work schedules • Supervises volunteer’s activities and delegates tasks during normal business hours and special events• Increases organization’s financial support through community awareness initiatives

• Developed public relations by facilitating outreach, networking, and partnerships with local organizations and ministries• Created youth mentorship and advancement programs and curriculum; Led small and large group discussions• Authored, designed, and implemented organization forms, publications, presentations, and departmental process documents for internal and external use• Recruited, trained, and mentored organizational volunteers on event planning and execution• Led (as Interim Department Director) the realignment, revitalization, and re-launch project of the organization’s Membership Department• Assisted in creating the framework of which all organization departments are required to employ in department operations, processes, policies, and procedures

• Developed and implemented company policies, managed daily operations, and planned the use of materials and human resources• Created and executed marketing strategies to promote products and increase individual and group sales• Ensured 100 percent customer satisfaction while providing high quality products and exceptional service• Networked and contracted merchandise and services with local industry leaders • Designed and managed organization’s website; created custom logos, flyers, and company publications• Processed financial transactions, tracked expenses, filed business taxes, and balanced company’s financial ledger (company's assets, liabilities, owners' equity, revenue, and expenses