Latoya Johnson Email & Phone Number

Stone Mountain, Georgia, US

Robins AFB, GA, US

• Implemented Windows server security solutions, operating system patches, and anti-virus software to ensure network integrity and compliance with Department of Defense standards and operating requirements.
• Administered server-based networked systems, distributed applications, network storage, messaging, and application monitoring.
• Installed, configured, and supported military Secure and Non-Secure Local Area Network (LAN), Wide Area Network (WAN), and Internet systems.
• Assessed and analyzed network risks and coordinated corrective actions to mitigate or remove any systems vulnerabilities.
• Created, innovated, implemented and evaluated Security Center scans, repositories, scan zones, scan and audit policies within ACAS (Assured Compliance Assessment Solution).
• Created, modified, deleted, and assigned roles/permissions using Active Directory to 100+ new and existing local user accounts.

Robins AFB, GA, US

• Skilled in SharePoint services; assisting users with setting up sites and content management.
• Responsible for designing and organizing sites and sub sites, including creating and managing site workflows and user permissions.
• Communicate site goals and benefits to end users and answer site-specific questions, while remaining up-to-date on known SharePoint issues.
• Coordinate daily with staff and senior leadership to develop and define workflow processes that will enhance and streamline business processes as it relates to task management and staff services.
• Provide technical assistance in defining templates to ensure consistency and enable effective collaboration.
• Provide technical advice, planning and support for information assurance documentation.

Phoenix, AZ, US

Reston, VA, US

Falls Church, VA, US

• Provided 24 x 7 x 365 monitoring, incident response, problem isolation, and service/repair coordination for network, server and circuit events, along with system administration and network security response activities.
• Analyzed events on a near-real time basis by monitoring network (server, router, switch, and circuit) assets and determining appropriate courses of action based on pre-defined response protocols and procedures.
• Performed proactive monitoring of network elements alarms and alerts to identify those components/elements that may lead to or already are causing network degradation or failure.
• Performed fault isolation and diagnostic/assessment functions to include determination and coordination of corrective action(s) on a near-real-time basis.
• Day to day monitoring, analysis, decision-making, and response to network and security events based on approved standard operating procedures. Completed regular situational awareness reports and other daily reports.
• Exercised independent judgment when appropriate and within the defined processes and procedures when pursuing, recommending, or executing actions to obtain results. Communicated and interacted with the customer, vendor.

Falls Church, VA, US

• Supported the integrity and security of enterprise-wide cyber systems and networks.
• Coordinated resources during enterprise incident response efforts.
• Performed network traffic analysis as it pertains to the Cybersecurity of communications networks.
• Reviewed threat data and develop custom signatures for Open-Source IDS or other custom detection capabilities.
• Correlated actionable security events from various sources.
• Understand attack signatures, tactics, techniques, and procedures associated with advanced threats.

Falls Church, VA, US

• Provided daily local help desk support for configuration and maintenance for forensic laboratory desktop computers and Enterprise Email Outlook.
• Troubleshot User problems with remote Virtual Private Network (VPN) sessions, remote User's file storage access and the DFSC web-based portal.
• Captured corrective actions in the form of “lessons learned” and submitting documentation required to support Configuration Management (CM).
• Conducted open source research for troubleshooting novel client-level problems.
• Identified possible causes of degradation of system performance or availability and initiating actions needed to mitigate this degradation.
• Knowledge of Systems Administration concepts, database procedures used for documenting and querying reported incidents and Disaster recovery continuity of operations plans.

Tampa, FL, US

• Fielded, addressed, and prioritized incoming help requests via phone, tickets and remote support (desk-side as needed) in a courteous manner.
• Monitored system updates to remain aware of common problems users are experiencing.
• Actively listened to and builds rapport with end users to elicit problem details.
• Preformed software installations for customers.
• Maintained third party software systems and preform software upgrades as needed.
• Applied diagnostic utilities to aid in troubleshooting.