Latoya Cunningham Email and Phone Number

• Maintain surgical scheduling system • Schedule patients for surgical procedures • Complete patient paperwork for scheduling • Schedule diagnostic work pre- or post-operation • Ensure that all required equipment is ready for appointments • Verify physician orders for appointments

Develop and maintain positive relations with clients, customers, managers and all departments to ensure a seamless and successful experience of excellent service.Effective in prioritizing work assignments, consistently manages time, maintain record logs, file documents, and emulate the concept of customer service needs in using available resources and problem-solving abilities.Develop highly empathetic client relationship and earned reputation for delivering exceptional customer service.Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns.Excel in listening to customer needs, solutions that provide value to the customer.Enter customers' transactions into computers to record transactions and issue computer-generated receipts.Perform clerical tasks such as typing, filing, and scanning. .

Address identity theft and advise, recommend actions to take to clear their credit and protect against future fraudResearch, resolve, document, and respond to customers regarding fraudConsistently demonstrate ownership while resolving complex customer service issues

Discuss and analyze needs and requirements with the customers for financial services. Provide personal financial counseling and build relationships with existing customers to sustain high satisfaction ratings and retention

Customer Service Representative , Addressed customers service inquires in a timely and accurate fashion, while giving accurate and appropriate information to answer questions and resolve complaints. I achieved customer satisfaction ratings of 95% for the last four months, exceeding corporate target

• Collections Specialist - Loan Rehabilitation Followed up with borrowers to complete their loan rehabilitation program. Communicate with borrowers regarding missing documents and payment recovery. Field 180 calls per day and workload of 60 accounts with 12 documentation collected. Selected accomplishments include:● Consistently met or exceeded production goals each month; exceeded calls per day, accounts worked per day, and documentation collected. .● Recognized by manager for ability to quickly build rapport with borrowers by understanding their unique situations and then explaining their loan repayment terms in plain language to help them avoid wage garnishments and tax implications.

• Store Manager Operated a mid-volume payday installment loan store. Accountable for the daily operations of store and maximize store profitability by increasing sales, building customer base, controlling expenses, and preventing cash losses and supervision of staff.Selected accomplishments include:● Took initiative in marketing of Americash services in the local community through door to door canvassing resulting in increased business for the store; personally paid for the marketing material expenses,● Increased revenue generated from the company’s Second Chance Program for those leaving bankruptcy by overseeing 2 employees responsible for marketing this program.● Consistently increased revenue by cross selling services● Reduced the number of loan defaults by understanding customer’s financial situation and educating them on the types of loans available and then selling loans that best fit income and needs.● Contributed to the store winning award for top sales for exceeding goals.

Assistant ManagerAssisted the store manager in providing leadership to ensure the store delivers outstanding customer service, meets all operating objectives, sales, and financial goals, and follows company policies and procedures. Supervised 12 employee and assisted with employee motivation, hiring, and training. Selected accomplishments include: ● Drove business by knowledgeably answering all financial questions in person and over the phone● Achieved 100% retention of store employees during time with the company. ● Recognized by Store Manager for smooth operations and consistently maintaining high level of staff morale● Successfully trained 5 new employees on store procedures enabling them to be immediately productive. New employees were hired due to increased business. ● Entrusted by Store Manager to give final approval for cashing checks over a certain amount, wiring of funds over $1500.00, and Secretary of State title work● Achieved perfect record of cash drawer accuracy and security. Balanced cash drawers and the main vault on a daily basis with no irregularities● Provided training to employees on store procedures and new operations