Latoya Jackson Email & Phone Number

United States

Atlanta, Georgia, United States

Instrumental in planning, initiating, and managing information technology projects. Lead and guide the work of technical staff. Serve as a liaison between business and technical aspects of projects. Plan projects stages and assess business implication for each stage. Monitor progress to assure deadlines, standards, and cost targets are met. Serves as a technical liaison linking the business community and IT to ensure the services IT provides align efficiently with the needs of the business. • Develop, maintain, and revise proposals for assigned projects including project objective, technologies, systems, information specifications, timelines, fundings, and staffing. • Own the end-to-end process of the product and service lifecycle, including the planning product roadmap, gathering requirements, developing user stories, testing, delivery, deployment, communication, and transition to maintenance mode.• Establish and maintain relationships with third parties, cross functional teams; to align on strategy and provide program status reports to stakeholders • Evaluate business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions

Served as a Cyber Risk Business Analyst leading global initiatives within the Capital One network to assess, prioritize, and remediate risk around sharing Capital One’s data internally and externally across the organization. Oversee and monitor Capital One’s IT infrastructure when sharing sensitive data with third parties. Partner cross-functionally with key enterprise stakeholders and senior leadership to establish project objectives and set expectations, also to ensure project plans are adhering to timelines. • Documented data lineage, data flow diagrams, procedure process maps, and playbooks that have improved business performance and audits. • Collected, refined, and staged assessment data against defined program criteria to identify any gaps requiring further analysis. • Utilize key data applications, tableau, JIRA, SQL, Confluence, ServiceNow to manage user stories, scenario documentation, business rules, and stakeholders' expectations.• Prepares technical reports by collecting, analyzing, and summarizing information and trends, analyzing and ensuring all controls apply to risk points when onboarding and sharing data with third parties.

Atlanta, Georgia, United States

Served as a Business Analyst for Cyber security responsible for leading projects to help identify and reduce global risk. Served as a business partner to insider threat and cyber intelligence to produce strategies, tune rules, audit recommendations, and process improvement initiatives and fraud monitoring policies. Monitored compliance and fraud trends in Splunk, Director, SQL, and Salesforce to identify high-risk transactions within the business portfolio to generate suspicious activity reports and compliance trends for management. This led to a 20% reduction in transaction risk.Coordinated projects to implement new software tools used for fraud detection, endpoint security, threat actors, and reporting activities periodicallyDeveloped comprehensive project plans to be shared with team members and management Implemented a cyber threat dashboard to enhance collaboration across team members and consistency in tracking malicious activity

Dunwoody, Ga

Served as the Operations Business Analyst serving as a business partner to State Farm Independent Agents by providing customer insights and managing customer relationships. Drove compliance initiatives to reduce cyber fraud and ensure that new implementations were consistent with governmental policies. Worked in a cross-functional capacity with Bank Operations, IT, and legal on special projects to improve the customer experience while remaining compliant. Led KPI reviews to evaluate the relevance, acceptance, and impact of operational efforts.

Dunwoody, Ga

Claims Associate serving as a business partner to State Farm Customers. Created and led projects to increase the customer experience, metrics for the department, and developed training methods for new associates. Initiated and designed a peer-to-peer mentorship program that improved team collaboration, individual skills and led to better customer service Led best practices workshops to help each team improve their value proposition to internal stakeholders and customersReceived awards for innovation, teamwork, and metrics performance that was the highest in the section