Latoya M. Email & Phone Number

Canada

• Managed the implementation of dispatch and integration software modules for School Boards and Districts across Canada• Planned and coordinated meetings between HR and IT departments• Created and developed testing scenarios for customers • Monitored and controlled reported findings and issues with the software• Developed and facilitated conference workshops for software users• Monitored and controlled project schedule and deadlines• Created and developed training materials and conducted training sessions for over 20,000 employees on the use of the software• Performed the role of Business Analyst for the Product Development Team to ensure the client’s needs and solutions were being developed and understood• Resolved and mediated interactions between HR, Unions and IT departments as well as general stakeholders to ensure proper implementation of the software• Generated project communications for various stakeholders and ensured proper distribution• Assisted in the development of business cases for clients to achieve the procurement of the software• Managed and generated responses to RFPs and RFIs• Communicated with users in both official Canadian languages

Provided guidance on life insurance options, performed financial needs analysis and provided guidance on mutual fund investments and goals.

Primary person of contact for international call centre, training and development services.

Masters Of Educational Psychology, Learning Sciences

Bachelors Of Science, Cell Biology And Anatomy

Activities and Societies: Black Students' Network of McGill University; Caribbean Students' Society of McGill University