Latoya Casson's Location
Greater St. Louis, United States, United States
Latoya Casson's Contact Details
Latoya Casson work email
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Latoya Casson personal email
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Latoya Casson phone numbers
About Latoya Casson
Results-driven Leader with more than eleven years of experience in Pharmaceutical insurance claims processing with the inclusion of managed care, pharmacy benefit management for Commercial, Medicare, Medicaid and governmental plans. Hybrid management experience with Account Management – client contracts in addition to manage day to day operations of the business. Extensive level of experience with Pharma manufacturers HUB and Patient Assistance Programs. Strategically focused to ensure barriers are removed for patients to receive access to therapy quickly. Passion includes developing employees and building strong successful teams.
Latoya Casson Work Experience Details
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Manager, Key AccountsAssistrx Feb 2022 - PresentOrlando, Florida, Us -
Sr. Strategic Account ManagerAssistrx Jan 2020 - Feb 2022Orlando, Florida, UsAssistRx has engineered the perfect blend of technology and talent to provide manufacturers with an intelligent therapy initiation and patient support solution that improves patient uptake, visibility and outcomes. In my role as Sr. Strategic Account Manager, I am responsible for cultivating and maintaining relationships with our Pharmaceutical manufacturing Executive partners to ensure they are receiving maximum value from technology and talent. I am focused on strategic planning development, innovation, retention and growth.
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Sr. Account Manager - Medical BenefitExpress Scripts Jun 2018 - Dec 2019St. Louis, Mo, UsExperienced Account Manager focused on Medical Benefit Drug Management (MBDM). Book of Business strategy is to increase Health Plan savings and control medically billed Specialty drugs. This includes utilization management to ensure safe and appropriate use of high cost drugs by monitoring prior authorizations, step therapy, drug quantity, and site of care issued by the Specialty Pharmacy. Primary responsibilities includes: providing consultative services to clients for operational challenges and partnering with key internal players when needed to maintain client satisfaction. These internal players include: Working with the Product Team on strategy alignment goals related to operations Partnering with external vendors and internal finance teams for invoice/billing resolution Reporting Analytics for Performance Guarantees and trending Account Executives to obtain internal strategy and financial goals -
Account ManagerAccredo - An Express Scripts Company Mar 2017 - Jun 2018St Louis, UsAccount Manager with over 45 direct clients within the Specialty Pharmacy and Direct Payer Market. Support clients and patients with accessing Specialty medications within all Specialty Therapeutic groups. These groups include: Oncology, Rare Diseases, Fertility, Bleeding Disorders, Immune Deficiencies, Pulmonary Hypertension, Rheumatology, HepC, Multiple Sclerosis, Endocrine, Urology, Gastroenterology, Transplant, HIV, and Cardiovascular and Pulmonary disorders.Primary responsibility is to maintain relationships by partnering with client initiatives. Involve key internal players when needed to maintain client satisfaction. This involves: working with Operational teams to assist with payer authorizations/appeals/Letter of agreements, reporting analytics team for Performance Guarantees and trending, Physician Sales team for RX pull through initiatives, Revenue Management for billing resolution or Senior Leadership to obtain our financial goals. -
Program ManagerUbc Oct 2015 - Mar 2017Blue Bell, Pa, UsReimbursement Manager for one of the leading Pharmaceutical companies in the world by servicing their Patient Assistance Programs, Reimbursement and patient copay support programs. Oversee and indirectly manage a total of 30 employees and directly manage two Supervisors. Responsibilities include assuring that all Key Performance Indicators are met, operational management, and client and vendor relationships. In addition, responsibilities include upsell of new business, project implementations, contract maintenance and renewals. -
Associate Program ManagerUbc Jan 2014 - Oct 2015Blue Bell, Pa, UsOperations Management Strengths and Key Contributions Training and Development - Created Training materials and resources for operational Supervisors to use when beginning a new internal role. Also individual development plans provided to Supervisors and Leads to assure they receive continual education to improve their skills and to provide an internal employee bench of candidates to promote from within. Process Improvement – Ongoing project to create the addition of electronic Prior Authorizations to the organizations workflow process. Use of this vendor’s system will decrease team turnaround by 67% resulting in average claim processing time from 3 business days to 1 business day for the Reimbursement team. Results Driven –Prescriber satisfaction survey has consistently been above 92% which is higher than the KPI goal of 90%.Account Management Strengths and Key Contributions Manage $2 M key revenue generating client account. Created an additional $43K in revenue via upsell opportunities provided to the client via the fast start program and IT upgrades to internal Hub system. Program and Project implementation and the full lifecycle process. Successfully launched client programs. Present quarterly business reviews to client to engage them in program success, trends and opportunities. Develop annual budget for client and allocate staffing as needed. Approve monthly program invoices from accounts payable and receivable. Established internal partnerships with Legal, Finance, Business Development, IT Business Planning and Contracting to assure the client and program expectations are exceeded.
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Program SupervisorUbc Apr 2013 - Jan 2014Blue Bell, Pa, UsSupervisor of Reimbursement with a previous focus on performance management. Assure that all Key Performance Indicators were met without gaps in service. Importance stressed on building strong teams therefore key initiatives were employee development and continuous training. Assist team in resolving system and claim processing issues by partnering with IT and business analysts. Assist team on processing electronic claims via Claims Engine in addition to order processing. Quickly became a subject matter expert for clients and internal partners to use as a reference for other Reimbursement programs. Daily duties included managing the call center and order entry production forecasting. Supervisory Strengths and Key Contributions Improved team’s Quality Performance from 89% to 98% accuracy rate within a timeframe of three quarters. Lead the team to the top performing team within the department for three consecutive quarters. Consistent coaching and individual employee development. Zero employee turnover for the team. Creation of the Supervisor Handbook which trains new Supervisor’s on internal systems and additional company resources.
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Team LeadUbc Nov 2009 - Apr 2013Blue Bell, Pa, UsLead Multi-functioning areas of business, which included: Data Entry, Call Center, Alternate Funding and Reimbursement. Lead the first full service Reimbursement team in our department for the St. Louis division. Quickly became the Subject Matter expert for internal departments. Assist the team in investigating any claim rejections to confirm benefit determination and coordination of benefits. Utilize reporting to monitor team workflow. Mentor staff during program implementations with training and assistance as needed. Team Lead Strengths and Key Contributions Partnered with the training department to redesign the program training for employees. Training modules are still being used by onboarding employees to date. Gained respect of my team, peers and leaders. Program Subject Matter Expert
Latoya Casson Skills
Customer Service
Leadership
Team Leadership
Management
Call Centers
Training
Leadership Development
Process Improvement
Analysis
Team Building
Healthcare
Organizational Behavior
Mentoring
Problem Solving
Performance Management
Employee Training
Coaching
Program Management
Medicare
Strategic Planning
Pharmaceutical Industry
Pharmacy Benefit Management
Business Process Improvement
Latoya Casson Education Details
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Fontbonne UniversityOrganizational Leadership -
Fontbonne UniversityBusiness Organizational Studies
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Alabama State UniversityBiology Pre-Health
Frequently Asked Questions about Latoya Casson
What company does Latoya Casson work for?
Latoya Casson works for Assistrx
What is Latoya Casson's role at the current company?
Latoya Casson's current role is Manager, Key Accounts.
What is Latoya Casson's email address?
Latoya Casson's email address is lq****@****pts.com
What is Latoya Casson's direct phone number?
Latoya Casson's direct phone number is +121559*****
What schools did Latoya Casson attend?
Latoya Casson attended Fontbonne University, Fontbonne University, Alabama State University.
What skills is Latoya Casson known for?
Latoya Casson has skills like Customer Service, Leadership, Team Leadership, Management, Call Centers, Training, Leadership Development, Process Improvement, Analysis, Team Building, Healthcare, Organizational Behavior.
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