Latoya Vineyard Email & Phone Number

-Oversee the daily functions of 10 emergency call takers/dispatchers -Make decisions in high stress situations. -Prepare work schedules and approve overtime. -Initiate and oversee performance improvement plans. -Counsel and provide job performance feedback. -Provide onboarding for new and transferring employees. -Initiate disciplinary action. -Oversees on the job training. -Maintain liaison with uniformed public safety personnel. -Maintain records and prepare reports. -Receive, investigate, and resolve complaints from the public and uniformed personnel.

-Assisted in preparing work schedules and assignments. -Maintained attendance records, evaluated performance, and initiated disciplinary action. -Assisted with the oversight of on-the-job training. -Designed refresher training for employees. -Communicated policies, procedures, and laws to employees.

Towson, Maryland, United States

-Received requests for emergency services. -Quickly and accurately recorded information needed to dispatch emergency responders. -Received an handled requests for non-emergency requests. -Provided first aid and basic life support instructions to callers. -Coordinated response of equipment to emergency and non-emergency situations. -Trained newly hired employees on dispatch techniques and Center policies and procedures.

Morgantown, West Virginia, United States

-Prepare/Review travel authorizations and vouchers. -Research and reconcile central billing account. -Maintained detailed administrative and procedural processes to achieve organizational objectives. -Assisted in all areas of administrative work including data entry, file maintenance, and research and development. -Trained new employees on multiple software programs, Federal travel regulations, and general office procedures.

Master Of Science - Ms, Business Administration And Management, General

Bachelor Of Arts - Ba, Psychology