Assists with the implementation of outreach and educational initiatives aimed at addressing sex and gender-based discrimination, and harassment, including sexual violence, dating violence, domestic violence, stalking, and other compliance-related matters.

Ensuring compliance with UL System, Board of Regents and Federal regulations regarding Title IX , sexual misconduct and Equal Employment OpportunitiesServing as liaison and assisting with information requests from UL System relating to Sexual Misconduct/Title IX and Equal Employment issuesConducting training/presentations to campus community regarding the University’s Title IX and Sexual Misconduct PoliciesAssisting with preparation of annual reports on sexual misconduct complaints, identifying trends/patterns, and making recommendations as appropriate

Providing students and staff alike with a positive, responsive experience, including personal attention and knowledgeable guidance through the financial aid process.Conducting consistent and frequent outreach to students via telephone, email and text in an effort to secure financial aid eligibility documentation.Providing exceptional customer service via multiple communication mediums (e.g. phone, email, chat), with a focus on single-source service and by adhering to pre-defined service standards.Accurately documenting all student-related interactions in student information system and providing appropriate and timely financial aid responses.Maintaining eligibility to access the National Student Loan Data System, (NSLDS), as defined by the US Department of Education.Scanning and uploading necessary documentation and completing data entry support to the Financial Aid Processing and Awarding Unit.

Conducted consistent and frequent outreach to students via telephone, email and text in an effort to secure financial aid eligibility documentation.Provided exceptional customer service via multiple communication mediums (e.g. phone, email, chat), with a focus on single-source service and by adhering to pre-defined service standards.

* Responsible for supervision and instruction of children in K–12, including but not limited to: educational direction preparation, counseling, and tutoring. * Meet with parents and other faculty as needed to discuss the performance of students. * Meet with students after school as needed to provide additional educational help. * Facilitate course curriculum assigned by teacher. * Follow all policies and procedures to which regular teachers are subject to follow outlined by Caddo Parish School Board. * Complete all evaluations and paperwork, including but not limited to: evaluations, and check-out documents. * Perform other duties as assigned.

*Handled and carefully responded to all customer inquiries*Provided efficient, friendly, and knowledgeable service through active listening *Worked with confidential customer information and treated it sensitively *Followed up to customer inquiries by taking specific action in a timely manner *Resolved issues on the first call by being proactive *Communicated with customers via phone, chat, and email

*Utilized advanced tax preparation software to prepare tax returns for individuals.*Resolved customer concerns and complaints, advised customers of their rights and responsibilities.*Exercised due diligence during tax interviews.*Continuously researched applicable tax information to improve knowledge and to better serve customers.

*Ensured a safe environment for PreK-4 children (ages 4-5)*Cooperated with staff members to ensure high quality learning environment.*Constructed daily schedules for group activities.*Carried on effective open-ended conversations with children and families.

*Developed and provided students with class syllabus*Organized and revised course materials on a regular basis*Modeled effective oral and written communication to engage students effectively*Set clear course expectations, evaluated student performances, and participated in university activities

*Responded to request for information; which may require interpretation of ISO 13845. *Compiled and typed special reports by selecting relevant information from a variety of sources such as reports, documents, correspondence, electronic files, etc.*Organized and maintained files in Quality Management System; ensured confidentiality of information, as necessary.*Managed international contracts and conducted product complaint investigations.*Prepared material needed for Health Canada License and European Union Registration such as completing forms, scanning documents, editing labels, etc. *Maintained company files for successful completion of Audit requirements; *Supervised and trained new employees for various departments. Conducted interviews and online recruiting; began implementation of paperless training through Entropy software.*Created and updated work instructions for each department, provided continuous training on new software as well as procedures.

Legislative Assistant to Senator Lydia P. Jackson, District 39*Built and maintained positive working public relations which included meeting with constituents, news media, state officials and community leaders.*Performed clerical duties related to district office activities such as calendar management, typing, filing, logging incoming and outgoing mail, answering incoming calls, arranged meetings and community events as needed.*Processed monthly office expense reports; purchased office supplies and equipment as necessary.*Managed constituent database, provided information about proposed and current legislation, aided as a caseworker by interviewing with state agencies on constituents’ behalf.*Conducted research for Legislator as necessary; complied materials and assisted in the preparation of reports, manuals and publications. *Served as office manager.

Administrative Assistant to the Director of Student Judicial Affairs.*Responded to request for information; which may require interpretation of department rules and regulations. *Compiled and typed special reports by selecting relevant information from a variety of sources such as reports, documents, correspondence, electronic files, etc.*Organized and maintained files and reference manuals/materials; ensured confidentiality of information, as necessary.*Performed administrative functions such as payroll preparation, travel reports, supply requisitions, assisting with writing grant proposals, etc.*Supervised and trained student staff of approximately 10 on department rules and regulations.*Coordinated a student staff training program teaching general office procedures and customer service.*Implemented New Beginnings/2nd Chances mentoring program to provide ongoing coaching and support for students with prior judicial records.