Latoya Waters Email and Phone Number
Seasoned IT Team Lead and technology management professional with over 10 years of experience in IT customer service, project management, and escalation management. Proven track record of delivering exceptional service solutions and managing complex customer relationships across large accounts. Adept at monitoring performance metrics, backlog management, and developing service strategies to optimize customer satisfaction and business outcomes. Skilled at collaborating with cross-functional teams, including, Services leadership, and Technical Support, to drive timely resolution and enhance service delivery. Open to relocation for the right opportunity.
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Founder And Customer Experience ConsultantThe Real Resume VaultDetroit, Mi, Us
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It Team Lead IiBlue Cross Blue Shield Of Michigan Aug 2021 - PresentUnited States- Lead a team of technical specialists, driving performance improvements and ensuring successful delivery of IT solutions across various business lines.- Collaborate with cross-functional teams to ensure alignment with organizational goals and values, enhancing operational efficiency and customer satisfaction.-- Provide mentorship and career development for team members, leading to measurable improvements in performance and engagement.- Spearhead internal communication strategies that streamline processes, enhance knowledge sharing, and support key business objectives.
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It Team Lead IBlue Cross Blue Shield Of Michigan Feb 2019 - Aug 2021Detroit Metropolitan Area- Led and developed a team of technical specialists supporting 8,000 employees, including 180 C-level executives, driving customer-focused operational enhancements.- Established and implemented internal communication strategies that improved clarity, alignment, and effectiveness across the organization.- Delivered strategic guidance to both direct and indirect staff, supporting their professional growth and fostering a culture of high performance.- Led multiple complex projects, managing timelines, resources, and stakeholder communications to ensure successful execution.
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Lead Client Technology AnalystBlue Cross Blue Shield Of Michigan Mar 2015 - Feb 2019Greater Detroit Area- Managed internal communications across a geographically dispersed organization, ensuring alignment with company goals and values.- Developed and implemented communication strategies that improved team engagement, supported change management initiatives, and enhanced overall organizational performance.- Collaborated with senior leaders to craft compelling messaging and presentations that resonated with various audiences, from frontline staff to executives.- Tracked and measured the effectiveness of internal communications, adjusting strategies as needed to achieve desired outcomes.
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Assistant Lan AdministratorAutoliv May 2012 - Feb 2015Southfield, Michigan -
Technology Support EngineerAscension Information Services (Ais) Aug 2010 - Apr 2012Auburn Hills, Michigan
Latoya Waters Education Details
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Technology Management -
Information Technology
Frequently Asked Questions about Latoya Waters
What company does Latoya Waters work for?
Latoya Waters works for The Real Resume Vault
What is Latoya Waters's role at the current company?
Latoya Waters's current role is Founder and Customer Experience Consultant.
What schools did Latoya Waters attend?
Latoya Waters attended Davenport University, University Of Phoenix.
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4wellsfargo.com, yahoo.com, payspan.com, payspan.com -
LaToya Waters, PMP
Washington Dc-Baltimore Area1silva-contracting.com -
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