La Toya Goffe Email & Phone Number

Atlanta Metropolitan Area

- Mentor team of 15 personnel, aligning efforts with long-term objectives and optimizing performance outcomes.- Lead regional initiative to drive sales growth and budget control by selecting and developing key branchpersonnel led to an increase engagement in quarterly incentive metrics.- Collaborate with cross-functional teams in operations, management, audit, risk, and client service to implement banking system best practices.- Coordinate annual plan to execute on policies and procedures in alignment with financial institution regulations, led to passing audit score of 99%.- Provided coaching and guidance to Premier bankers while spearheading the successful launch of the Premier Experience Program, resulting in the highest onboarding rates for Premier products within the region.- Managed and led the branch Foreign Conversion project, overseeing the planning and execution of the work breakdown structure. Successfully facilitated the transition of the branch to a non-foreign currency system.- Orchestrated the implementation of the Behavior Framework virtual POD practice, resulting in a notableenhancement of performance metrics among branch employees.

Gardena, California, United States

- Coached team of ten employees by overseeing day-to-day activities, including customer service, financial support, account management, and banking operations.- Promoted cohesive and high-productivity environment through constructive feedback, issue resolution, and long-term goal support.- Proactively managed and mitigated risks, resulting in the achievement of zero operating losses during tenure.- Implemented robust risk management strategies to safeguard organizational assets and ensure financial stability.- Charted strategic course for staff, resulting in 100% completion rate for all monthly risk and growth initiatives.

Carson, California, United States

- Led and guided the team in the absence of the manager to successfully execute on growth Key Performance Indicators (KPIs) for customer experience.- Facilitated customer success in achieving financial objectives by offering strategic guidance and support.-Directed the onboarding process for new customer relationships, ensuring a seamless and positive experience from initiation to integration.

Carson, California, United States

- Demonstrated strong leadership and communication skills in guiding teams through a period of change, ensuring a smooth integration of Wells Fargo cultures and values.- Oversaw the end-to-end project lifecycle, from initiation to closure, ensuring seamless integration with existing sales and service processes.

Carson, California, United States

- Conducted a wide range of financial transactions, including deposits, withdrawals, fund transfers, and check cashing with a high degree of accuracy and attention to detail.- Managed and balanced cash drawers on a daily basis, ensuring compliance with bank policies and maintaining accurate records.- Partnered closely with personal bankers to achieve and exceed Key Performance Indicators (KPIs) related to customer engagement, account growth, and revenue targets.

Riverside, California, United States

- Generated and maintained invoices for grant-related expenses, ensuring compliance with funding guidelines and timely processing.- Effectively collaborated with grant managers, department heads, and other stakeholders to gather financial information and ensure alignment with grant objectives.