Latoya Hunt, Msha, Mba Email and Phone Number

• Responsibilities included providing education, training, leadership guidance and expertise for patient experience improvement. • Utilization of data and analytic tools to advise organizational leadership on targeted improvement opportunities.• Cross-functional work with sales and account management on safety, nurse, physician and employee engagement teams to develop comprehensive healthcare solutions.• Conducted physician and provider observations and coaching for effective… Show more • Responsibilities included providing education, training, leadership guidance and expertise for patient experience improvement. • Utilization of data and analytic tools to advise organizational leadership on targeted improvement opportunities.• Cross-functional work with sales and account management on safety, nurse, physician and employee engagement teams to develop comprehensive healthcare solutions.• Conducted physician and provider observations and coaching for effective communication.• Provided department and unit observations to identify areas of improvement for patient experience of care. • Presented to hospital leadership, physicians and front-line staff on patient experience best practices including rounding, process improvement, leader coaching, change management and use of data and analytics to guide program development. • Advised healthcare organizational leadership on best practice recommendations around goal-setting, action planning and guidance on successful program implementation.• Facilitated client networking. Accomplishment Highlights:- Client relations aptitude - 98% client retention rate with 20 hospital systems though-out Georgia, Tennessee and Alabama.- Advisor and Account Manager mentor.- Program development, PDCA process improvement and provided solutions to complex issues.- Highly versed in quality metrics such as CAHPS requirements.- Strong presentation skills.- Proven ability to multitask and manage numerous competing priorities and deadlines.- EMR knowledge.- Robust cross-functional and virtual team abilities. Show less

• Project management/lead support: engaged in consultative advice and provided direction for projects and/or departments, developed structured work, analysis, communication, and implementation plans. Facilitated communication and problem resolution between administration, physicians, and staff.Accomplished Highlights:- Served as a project lead for the implementation of two major ambulatory building/service expansions; lead project manager in conducting business analysis and the… Show more • Project management/lead support: engaged in consultative advice and provided direction for projects and/or departments, developed structured work, analysis, communication, and implementation plans. Facilitated communication and problem resolution between administration, physicians, and staff.Accomplished Highlights:- Served as a project lead for the implementation of two major ambulatory building/service expansions; lead project manager in conducting business analysis and the facilitation in opening a Pain Management Center in two locations, expansion of Nephrology Services, and began internalization of Ophthalmology Services.- Completed four business cases resulting in adding additional physicians to an existing specialty services and opening three new medical offices. Show less

• Engaged in developing client relationships, performing analyses, and presenting recommendations for business decisions to advance hospital strategic goals, including: Facility Development and Location and Activation Planning; Strategic Planning and Development; Service Line Priorities and Volume Analysis.Accomplished Highlights:- Interfaced with C-Suite level administration and lead various planning discussions with clinical and non-clinical hospital leadership. - Assisted… Show more • Engaged in developing client relationships, performing analyses, and presenting recommendations for business decisions to advance hospital strategic goals, including: Facility Development and Location and Activation Planning; Strategic Planning and Development; Service Line Priorities and Volume Analysis.Accomplished Highlights:- Interfaced with C-Suite level administration and lead various planning discussions with clinical and non-clinical hospital leadership. - Assisted with preparing two major Master Facility Plans for two 700+ bed hospitals – included completing a Functional Assessment – reviewing over 30+ buildings on three million square feet and with a Building Activation Project for a major national Heart Institute; Supported the development of a Strategic Facility Plan and Functional and Space Program for a replacement hospital with an $850 million budget. - Clients included Alamance Regional Medical Center (NC), Cleveland Clinic (OH) Duke Children’s Hospital (NC), LSU Medical Center (LA), Gratiot Medical Center (MI), University of Mississippi Medical Center (MS), and Wishard Hospital (IN). Show less

•Managed all aspects of operations, including: Establishing and monitoring budgets and staffing recruitment, training and retention; regulatory compliance (JCAHO) and implementation of policies and procedures; and patient satisfaction and development and maintenance of internal and external physician relations.Accomplished Highlights: - Directed 16 staff and 11 physicians. Managed a budget of $1.5 million between two practices and 40,000+ visits a year while maintaining… Show more •Managed all aspects of operations, including: Establishing and monitoring budgets and staffing recruitment, training and retention; regulatory compliance (JCAHO) and implementation of policies and procedures; and patient satisfaction and development and maintenance of internal and external physician relations.Accomplished Highlights: - Directed 16 staff and 11 physicians. Managed a budget of $1.5 million between two practices and 40,000+ visits a year while maintaining expenses. - Increased staff and patient satisfaction by 15% and referring physician satisfaction by 10%. Show less

• Oversaw a key component of nine operational clinic moves – coordinated moving instruction packets and educational training sessions. • Coordinated and performed planning sessions for strategic plan initiatives, including financial analysis for programmatic development; and served as a member of the Sedation Policies and Procedure Committee.

•Increased accounts receivable by 10%, processed accounts payable and completed monthly bank account reconciliations with 100% accuracy.•Assisted with budget development, performed TPA client billings, and maintained provider fee schedule and assisted with provider payment and claim issues utilizing TXEN software.