Latoya Lash Email & Phone Number

Winston-Salem, North Carolina Area

• Maintain compliance of all agencies involved with financing of property.• Assist with implementation of annual budget.• Plan and coordinate events and activities with elderly residents.• Manage the office, complete vouchers for accounts payable and receivables.• Make daily rental collection deposits.• Maintain excellent relations with residents, vendors and contractors.• Supervise maintenance staff.

Among the top 20% employees chosen by upper management to pilot the transition from Wachovia TCS to Wells Fargo TMChosen by upper management among the top 20% to pilot, design and develop the coaching program in TMQuality Monitoring • Accurately audited and documented calls, e-mails and service case quality of Treasury Service Associates.• Communicated and provide consistent feedback and guidance to the Treasury Service Associate.• Coached and mentored New Treasury Service Associates on proper techniques to work effectively and efficiently. • Provided feedback and suggested improvements for audit system.Treasury Management Client Service Associate 2 Feb. 2008– April 2013 • Maintained business relationships with forty-two assigned Corporate Customers.• Provided statistical performance data to Corporate Clients on a quarterly basis.• Handled Corporate Clients issues received via email, telephone or fax in a timely manner.• Performed and communicated PowerPoint presentations to corporate clients in regards to service level agreements.• Designed and implemented coaching program for new hires on Treasury Management products and procedures.• Coached and monitored new hire calls and cases to ensure proper procedure and policies were being followed.• Served as a Subject Matter Expert for complex Treasury products.• Acted as a first point of contact for all Wholesale customers with Commercial Electronic Office or transactional related issues.• Became a liaison between the client and bank operations, sales officers, relationship managers and implementations to ensure issues were resolved.• Performed basic troubleshooting and problem solving to identify courses of resolution.

• Held community meetings to discuss issues facing the community.• Attended conferences to learn how to become a mobile unit in the community.• Planned and participated in community events to improve the town’s morale. • Developed several youth inspired programs to provide younger generations with safe activities. • Schedule and facilitated meetings with local officials and board members.

• Served as Plan liaison to assigned counties of contracted providers in order to assure effective communications, prompt problem identification and solution, and maintenance of consistently positive working relationships.• Collected and reported information on the assigned counties of contracted providers in order to assure that the Plan provider database is current and correct.• Demonstrated thorough knowledge of Network management department polices and procedures, and provider contractual agreements.• Interfaced regularly with appropriate internal departments of BCBSNC to communicate provider concerns.• Handled correspondences from network providers and submitted database maintenance form request for demographic changes and other provider change request.• Talked with providers by phone, to resolve escalated problems, issues and concerns, including provider setup, credentialing, reimbursement, billing, and explanation of benefits and payments.

Bachelors, Management Information Systems

Activities and Societies: Delta Sigma Theta Sorority Inc

Master'S Degree, Human Resources Management And Services