Ensures the team follows core standards for the sales floor, fitting rooms, and checkout in order to deliver a consistent experience with the customer. Drives the planning and execution of sales events. Supports omnichannel initiatives. Drives credit card acquisition and reviews results and business trends to quickly identify areas of opportunity. Owns the floor-set process as well as the merchandising and core standards. Assists in the training and development of associates.

Partnered with store leadership to identify talent needs. Executed new hire orientation and the talent tryout interview processes.Reviewed schedules and made productive edits to further optimize resources. Closed payroll and completed other payroll functions including system reports as necessary. Ensured the completion of associate training and policy compliance, and assisted with the Productivity Standards Program processes.

Responsible for the completion of all Ship from Store and Buy Online Pick-Up in Store orders within prescribed time periods.Achieved productivity targets by reviewing available reports and metrics to identifying opportunity items and reduce shrink.Responsible for the tcp.com Return Shipment Processes and ensured all items are returned to the Direct Logistic Centers in a timely manner.

Provided excellent customer service and technical support for wireless products and services. Used negotiation and problem-solving to resolve customer concerns, identify and assess customer needs, troubleshoot and communicate technical answers. Troubleshot hardware and software issues and PC Operations systems, specifically Device Manager and TCP/IP configuration.

Team leader of passport book printing facility and Quality Control to ensure passports met government standards.Troubleshot information from the TDIS-PD inquiry screens.Earned a Certificate of Achievement from the Secretary of the Department of State.