Latoya R. Conners Gray Email & Phone Number

Chicago, Il, Us

Lake Forest, Illinois, Us

As a seasoned leader in credit and fraud management, I have successfully shaped and optimized operations to drive impactful change and maintain financial integrity. Through a comprehensive global strategy, I orchestrated a transformative overhaul of the credit and fraud organization, implementing new processes and optimizing talent through team restructuring. By establishing an analytical platform for informed decision-making, I achieved remarkable results, reducing risks by over $8 billion annually. Furthermore, my proactive approach to Board Reporting and Accountability on Fraud/Risk Management has successfully prevented over $45 million in fraud each year. With a focus on compliance, I implemented comprehensive fraud measures across a team of 12,000+ members, ensuring the organization's protection and financial well-being.In addition to my achievements in credit and fraud management, I have excelled in leading strategic initiatives and driving operational efficiency. Through the execution of the North American Credit Center of Excellence, I facilitated the dissemination of best practices and standardized processes, averting $4.8 million in processing errors annually. Leveraging cutting-edge technology platforms, I integrated automation and analytics to enable seamless in-house technical execution, resulting in annual savings of $2.5 million.

Lake Forest, Illinois, Us

As the Director of Pricing Technology, Processes, and Operations for North America (US & Canada), I successfully championed revenue growth and maximized profitability through the development, execution, and tracking of pricing strategies, processes, and technology solutions. Playing a vital role in driving the strategic direction and operational efficiency of our pricing initiatives, I spearheaded the development and implementation of cutting-edge technology enhancements for Freight/Red Pass/Price Operations and Promotional Pricing, aligning them with the technology roadmap. This transformative endeavor resulted in a remarkable additional growth of over $1 billion dollars, significantly impacting the company's bottom line and market position.Recognizing my expertise and track record of success, I was elevated to a higher leadership role, encompassing Canadian Pricing Strategy and Technical Operations. In this expanded capacity, I played a key role in driving strategic decision-making and enhancing financial performance. One notable accomplishment was my direction and management of the annual Gross Profit Lever Process, which achieved exceptional outcomes and delivered over $140 million in benefits to the organization. Through my strategic insights, meticulous execution, and cross-functional collaboration, I consistently delivered tangible results that directly contributed to the company's success and profitability.

Lake Forest, Illinois, Us

Chicago, Il, Us

As a highly accomplished Sr. Director of Technology & Strategic Initiatives, I have consistently led transformative projects and leveraged technology to optimize operations, drive revenue growth, and enhance the customer experience. By staying ahead of the curve and tracking innovative technologies, I gained a competitive advantage by identifying, evaluating, and successfully implementing these technologies to deliver outstanding results.In my role as Sr. Director, I took charge of the marketing technology portfolio implementations, ensuring direct efficiency benefits and the retention of capital investments ranging from $3M to $100M. Through my innovative solutions, I positively impacted over $16B in promotional spending, resulting in extraordinary cost savings and exceeding $220M in growth. I led the strategic and operational technology roadmap, overseeing the seamless integration and absorption of systems for the launch of a new SHC-owned business providing Creative and Production Services to more than 70,000 associates globally.Utilizing an integrated suite of tools, I drove strategic development and enhancements for 14 systems, effectively replacing 27 legacy systems that supported Marketing Resource Management and Supply Chain processes. By leading teams in the implementation of a redesigned Circular Planning and Production process, I achieved significant process alignment and reduced ad errors at print release by an impressive 99%. Within just one year, I successfully eliminated missed print deadlines, driving them down from 60% to 0%.

Chicago, Il, Us

As a visionary leader, I provided strategic direction to enhance product technology, collaborating cross-functionally to uncover opportunities for leveraging technology, driving innovation, and optimizing business processes. In my role, I led and managed teams responsible for overseeing a diverse portfolio of projects and technological solutions. This encompassed Digital and Production Processes, Social and Loyalty Platforms, as well as supporting operations for Creative, Photography, and Point of Sale. Through my leadership, we achieved remarkable results. I architected innovative solutions that positively influenced over $16B in promotional spending, leading to outstanding cost savings and generating growth exceeding $220M.A significant accomplishment of mine was the transformation of technology operations at Sears Holdings Corporation. I established the PMO office and spearheaded the implementation of cutting-edge marketing technology initiatives across both Sears and Kmart formats. Overseeing multiple strategic projects across 19 diverse teams and 15 business units, I provided financial leadership and delivered measurable outcomes. Furthermore, I directed the end-to-end Master Planning for the Kmart Format, optimizing circular production and executing seamless omni-channel strategies. This strategic approach maximized revenue generation and enhanced customer experiences, contributing to the overall success of the organization.

Omaha, Ne, Us

As a highly accomplished Sr. Manager of Enterprise Marketing and Technical Solutions Consulting, I have consistently developed and executed forward-thinking technology and strategic roadmaps that have aligned with organizational goals and driven remarkable achievements. By leading the identification, evaluation, and implementation of transformative solutions and emerging technologies, I have successfully contributed to business growth and enhanced client success.In my role, I spearheaded and oversaw enterprise-wide technology initiatives for over 15 Fortune 500 clients spanning diverse industries such as retail, healthcare, pharmaceutical, finance, and manufacturing. By guiding cross-functional teams through strategic planning, design, testing, and seamless implementation, I ensured the successful rollout of multiple project tracks across various locations. I also implemented robust change management strategies to facilitate smooth transitions and maximize adoption.

Omaha, Ne, Us

Armonk, New York, Ny, Us

As an accomplished professional experienced in delivering innovative strategies and solutions, I have consistently driven business growth and maximized client satisfaction. Through my effective mentorship, guidance, and commitment to professional development, I have empowered team members and fostered a culture of excellence.To achieve outstanding results, I conducted stakeholder sessions to gain deep insights into business processes, strategically identifying and addressing challenges. By considering the needs of end users, middle and senior management, and technical staff, I developed practical and efficient solutions that met diverse requirements. Additionally, I oversaw client change requests, carefully assessing their impact on effort, time, and design, and provided well-informed recommendations for successful implementation.Recognizing the importance of optimal performance and seamless integration, I actively participated in system and integration testing initiatives for the custom application development team. This ensured that our solutions met the highest standards and delivered exceptional results. Moreover, I successfully delivered comprehensive training programs to both US-based and international audiences, utilizing diverse mediums. These training programs enhanced knowledge and skill development, equipping teams with the necessary expertise to excel in their roles.

Master Of Science - Ms, Public Policy And Management

Bs, Biology And Public Administration

Education record

Public Policy & International Affairs Summer Institute (Ppia)