Latoya R. Conners Gray Email and Phone Number
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As a Global Executive in Operations and Technology, I am a results-driven leader specializing in driving operational excellence and large technical program management at a global scale. With a keen focus on strategic planning, business transformation, and process improvement, I am adept at optimizing organizational performance while mitigating risk.Throughout my career, I have successfully led cross-functional teams and implemented innovative solutions that have elevated business operations and delivered substantial cost savings. My expertise lies in driving change management initiatives, fostering stakeholder relationships, and ensuring seamless integration of IT systems to support business growth and enhance client satisfaction.I bring a unique blend of financial expertise and IT leadership to drive strategic initiatives and deliver measurable results. I excel in leveraging technology to optimize operational efficiency and enhance business performance, enabling organizations to stay ahead in today's dynamic market.My strong background in financial shared services, credit risk management, and fraud prevention provides me with a holistic understanding of organizational challenges and opportunities. By championing operational excellence, I have consistently delivered results, streamlined processes, and enhanced profitability.With a collaborative approach and exceptional skills in stakeholder management, I have successfully navigated complex global environments, leading diverse teams and fostering a culture of innovation and continuous improvement. My ability to align IT strategies with business goals has enabled me to drive transformative change and position organizations for sustainable success.Key Skills: Global IT PMO, Operational Excellence, Project Management, Business Transformation, Risk Management, Financial Management, Fraud Prevention, Credit Risk Management, Stakeholder Management, Vendor Management, Process Improvement, Change Management, IT Strategy Development, Team Leadership, Data Analysis, Compliance Management, Agile Methodologies, Lean Six Sigma, Continuous Improvement.If you are seeking a visionary leader with a demonstrated track record in global IT PMO, technology business solutions and operational excellence, I invite you to connect with me. Let's explore how we can collaborate to achieve your organization's goals and drive meaningful impact in today's dynamic business landscape.
Grainger
View- Website:
- grainger.com
- Employees:
- 21149
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Senior Director, Internal Audit And Enterprise Risk ManagementGraingerChicago, Il, Us
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Global Director Of Credit And Fraud OperationsGrainger Sep 2021 - PresentLake Forest, Illinois, UsAs a seasoned leader in credit and fraud management, I have successfully shaped and optimized operations to drive impactful change and maintain financial integrity. Through a comprehensive global strategy, I orchestrated a transformative overhaul of the credit and fraud organization, implementing new processes and optimizing talent through team restructuring. By establishing an analytical platform for informed decision-making, I achieved remarkable results, reducing risks by over $8 billion annually. Furthermore, my proactive approach to Board Reporting and Accountability on Fraud/Risk Management has successfully prevented over $45 million in fraud each year. With a focus on compliance, I implemented comprehensive fraud measures across a team of 12,000+ members, ensuring the organization's protection and financial well-being.In addition to my achievements in credit and fraud management, I have excelled in leading strategic initiatives and driving operational efficiency. Through the execution of the North American Credit Center of Excellence, I facilitated the dissemination of best practices and standardized processes, averting $4.8 million in processing errors annually. Leveraging cutting-edge technology platforms, I integrated automation and analytics to enable seamless in-house technical execution, resulting in annual savings of $2.5 million.
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Us & Canada Director Pricing Technology And OperationsGrainger Jul 2018 - Sep 2021Lake Forest, Illinois, UsAs the Director of Pricing Technology, Processes, and Operations for North America (US & Canada), I successfully championed revenue growth and maximized profitability through the development, execution, and tracking of pricing strategies, processes, and technology solutions. Playing a vital role in driving the strategic direction and operational efficiency of our pricing initiatives, I spearheaded the development and implementation of cutting-edge technology enhancements for Freight/Red Pass/Price Operations and Promotional Pricing, aligning them with the technology roadmap. This transformative endeavor resulted in a remarkable additional growth of over $1 billion dollars, significantly impacting the company's bottom line and market position.Recognizing my expertise and track record of success, I was elevated to a higher leadership role, encompassing Canadian Pricing Strategy and Technical Operations. In this expanded capacity, I played a key role in driving strategic decision-making and enhancing financial performance. One notable accomplishment was my direction and management of the annual Gross Profit Lever Process, which achieved exceptional outcomes and delivered over $140 million in benefits to the organization. Through my strategic insights, meticulous execution, and cross-functional collaboration, I consistently delivered tangible results that directly contributed to the company's success and profitability.
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Us Director Technology, Process And OperationsGrainger May 2017 - Jun 2018Lake Forest, Illinois, Us
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Senior Director Technology & Strategic InitiativesSears Holdings Corporation Aug 2013 - May 2017Chicago, Il, UsAs a highly accomplished Sr. Director of Technology & Strategic Initiatives, I have consistently led transformative projects and leveraged technology to optimize operations, drive revenue growth, and enhance the customer experience. By staying ahead of the curve and tracking innovative technologies, I gained a competitive advantage by identifying, evaluating, and successfully implementing these technologies to deliver outstanding results.In my role as Sr. Director, I took charge of the marketing technology portfolio implementations, ensuring direct efficiency benefits and the retention of capital investments ranging from $3M to $100M. Through my innovative solutions, I positively impacted over $16B in promotional spending, resulting in extraordinary cost savings and exceeding $220M in growth. I led the strategic and operational technology roadmap, overseeing the seamless integration and absorption of systems for the launch of a new SHC-owned business providing Creative and Production Services to more than 70,000 associates globally.Utilizing an integrated suite of tools, I drove strategic development and enhancements for 14 systems, effectively replacing 27 legacy systems that supported Marketing Resource Management and Supply Chain processes. By leading teams in the implementation of a redesigned Circular Planning and Production process, I achieved significant process alignment and reduced ad errors at print release by an impressive 99%. Within just one year, I successfully eliminated missed print deadlines, driving them down from 60% to 0%. -
Director Of Business Technology, Pmo, And OperationsSears Holdings Corporation Jan 2011 - Aug 2013Chicago, Il, UsAs a visionary leader, I provided strategic direction to enhance product technology, collaborating cross-functionally to uncover opportunities for leveraging technology, driving innovation, and optimizing business processes. In my role, I led and managed teams responsible for overseeing a diverse portfolio of projects and technological solutions. This encompassed Digital and Production Processes, Social and Loyalty Platforms, as well as supporting operations for Creative, Photography, and Point of Sale. Through my leadership, we achieved remarkable results. I architected innovative solutions that positively influenced over $16B in promotional spending, leading to outstanding cost savings and generating growth exceeding $220M.A significant accomplishment of mine was the transformation of technology operations at Sears Holdings Corporation. I established the PMO office and spearheaded the implementation of cutting-edge marketing technology initiatives across both Sears and Kmart formats. Overseeing multiple strategic projects across 19 diverse teams and 15 business units, I provided financial leadership and delivered measurable outcomes. Furthermore, I directed the end-to-end Master Planning for the Kmart Format, optimizing circular production and executing seamless omni-channel strategies. This strategic approach maximized revenue generation and enhanced customer experiences, contributing to the overall success of the organization.
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Sr. Manager: Business Consulting ServicesMarketsphere, Llc Mar 2005 - Jan 2011Omaha, Ne, UsAs a highly accomplished Sr. Manager of Enterprise Marketing and Technical Solutions Consulting, I have consistently developed and executed forward-thinking technology and strategic roadmaps that have aligned with organizational goals and driven remarkable achievements. By leading the identification, evaluation, and implementation of transformative solutions and emerging technologies, I have successfully contributed to business growth and enhanced client success.In my role, I spearheaded and oversaw enterprise-wide technology initiatives for over 15 Fortune 500 clients spanning diverse industries such as retail, healthcare, pharmaceutical, finance, and manufacturing. By guiding cross-functional teams through strategic planning, design, testing, and seamless implementation, I ensured the successful rollout of multiple project tracks across various locations. I also implemented robust change management strategies to facilitate smooth transitions and maximize adoption. -
Sr. Consultant/Project ManagerMarketsphere, Llc Mar 2005 - Jun 2007Omaha, Ne, Us
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Advanced ConsultantIbm Jul 2001 - Mar 2005Armonk, New York, Ny, UsAs an accomplished professional experienced in delivering innovative strategies and solutions, I have consistently driven business growth and maximized client satisfaction. Through my effective mentorship, guidance, and commitment to professional development, I have empowered team members and fostered a culture of excellence.To achieve outstanding results, I conducted stakeholder sessions to gain deep insights into business processes, strategically identifying and addressing challenges. By considering the needs of end users, middle and senior management, and technical staff, I developed practical and efficient solutions that met diverse requirements. Additionally, I oversaw client change requests, carefully assessing their impact on effort, time, and design, and provided well-informed recommendations for successful implementation.Recognizing the importance of optimal performance and seamless integration, I actively participated in system and integration testing initiatives for the custom application development team. This ensured that our solutions met the highest standards and delivered exceptional results. Moreover, I successfully delivered comprehensive training programs to both US-based and international audiences, utilizing diverse mediums. These training programs enhanced knowledge and skill development, equipping teams with the necessary expertise to excel in their roles.
Latoya R. Conners Gray Skills
Latoya R. Conners Gray Education Details
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Carnegie Mellon UniversityPublic Policy And Management -
Carroll UniversityBiology And Public Administration
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Leadership Pittsburgh, Ldi Class Xvi
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University Of Michigan - Gerald R. Ford School Of Public PolicyPublic Policy & International Affairs Summer Institute (Ppia)
Frequently Asked Questions about Latoya R. Conners Gray
What company does Latoya R. Conners Gray work for?
Latoya R. Conners Gray works for Grainger
What is Latoya R. Conners Gray's role at the current company?
Latoya R. Conners Gray's current role is Senior Director, Internal Audit and Enterprise Risk Management.
What is Latoya R. Conners Gray's email address?
Latoya R. Conners Gray's email address is la****@****shc.com
What is Latoya R. Conners Gray's direct phone number?
Latoya R. Conners Gray's direct phone number is (847) 535*****
What schools did Latoya R. Conners Gray attend?
Latoya R. Conners Gray attended Carnegie Mellon University, Carroll University, Leadership Pittsburgh, Ldi Class Xvi, University Of Michigan - Gerald R. Ford School Of Public Policy.
What are some of Latoya R. Conners Gray's interests?
Latoya R. Conners Gray has interest in Children.
What skills is Latoya R. Conners Gray known for?
Latoya R. Conners Gray has skills like Leadership, Strategy, Program Management, Cross Functional Team Leadership, Management, Project Management, Process Improvement, Change Management, Management Consulting, Consulting, Strategic Planning, Business Process Improvement.
Who are Latoya R. Conners Gray's colleagues?
Latoya R. Conners Gray's colleagues are Stacy Risner, Tim Douglas, Bill Davis, Vicky Awasariya, Danna Lahey, Deangelo Brown, Senol Ucar.
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