Latoya Weems Email & Phone Number

Houston, Tx, Us

Houston, Texas, United States

• Responsible for scheduling Crude and NGL movements on various Pipelines, including Estream, Transport4, and Swiftlink.• In charge of receiving, analyzing, and determining acceptance of shipper nominations by working closely with Marketers and Physical Schedulers.• Provide back up coverage issuing daily scheduling orders to Control Center, Field Personnel, Terminal Operators and Counterparties.• Ensure Right Angle deals are booked and reflect monthly plan for receipts and deliveries.• Work closely with Shippers, Operation Coordinators, and Pipeline Controllers to coordinate events in pipeline activity that affect the movement of product.

Houston, Texas, United States

• Served as key liaison between production and customer service teams, managing scheduling of petrochemicals via rail, truck, barge, and vessel.• Developed contingency plans for potential disruptions in supply chain, minimizing impact on production schedules and customer satisfaction levels.• Balanced production priorities effectively to meet deadlines while minimizing costs and maximizing resource utilization.• Collaborated closely with traders, optimizers, and third parties to align product availability with forecasts and demands for over 45 counterparties.• Played instrumental role in driving continuous improvement initiatives within organization, consistently seeking opportunities to optimize scheduling processes and overall efficiency.

Houston, Texas, United States

• Maintained high levels of customer satisfaction for 5 High Valued Accounts through diligent scheduling coordination of petrochemicals, ensuring all deliverables were met within agreed timeframes.• Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.• Contributed to cost savings initiatives by identifying areas for resource optimization in scheduling process.• Improved inventory management through accurate tracking of product availability and timely order fulfillment.• Supported sales team for increased revenue generation by efficiently managing orders and maintaining customer satisfaction.

Houston, Texas, United States

• Reduced case resolution/closure average from 7 to 2 days by implementing effective organizational strategies in managing inquiries.• Improved first-call resolution rates through thorough research of complex cases before escalating them to higher-level support teams.• Utilized CRM systems effectively to track customer interactions, ensuring seamless transitions between team members and providing customers with consistent support across multiple touchpoints.• Maintained comprehensive knowledge of company products and services to provide accurate information and guidance to customers.• Implemented process improvements that resulted in reduced average handling times without sacrificing quality of support provided.

Houston, Texas, United States

• Managed accurate preparation of over 100 export shipments per month, completing all necessary documentation including commercial invoices, packing lists, and certificates of origin to avoid complications during customs clearance.• Facilitated clear communication between suppliers, customers, and transportation providers, ensuring all parties were well-informed throughout export process.• Coordinated closely with finance teams to ensure accurate invoicing of clients while adhering to international trade agreements.• Ensured compliance with international trade regulations, diligently monitoring changes in export laws and updating company procedures accordingly.• Supported continuous improvement initiatives by regularly reviewing processes and implementing necessary updates to enhance efficiency.

Houston, Texas, United States

• Reduced response time for customer inquiries from 72 to 24 hours by streamlining communication processes.• Ensured timely follow-up on pending cases, reducing number of unresolved issues significantly over time.• Conducted thorough research to address complex customer issues, ensuring complete resolution within specified timeframes.• Collaborated with team members to create effective strategies for improving overall customer experience.• Handled escalated calls calmly, finding resolutions that satisfied both company and customer's needs.

Houston, Texas, United States

• Managed shipping queue, overseeing more than 100 orders per day• Generated order report to communicate delivery updates to stakeholders• Escalated production delays to manufacturing, expediting material receipt• Completed inventory audits daily, locating any missing material needed for order completion

Master Of Business Administration - Mba, Port And Terminal Management

Bachelor Of Arts - Ba, Logistics, Materials, And Supply Chain Management