Latrice H. personal email
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Experienced Financial Services professional with a proven track record in exhibiting; workplace integrity, excellent client service, coaching and process improvement initiatives. Recognized as a highly motivated and detailed team player committed to exceeding productivity/sales goals. Focused on building and retaining relationships, mitigating financial loss while striving to improve company productivity and profitability.I pride myself at providing exceptional client service and I'm most passionate about helping others fulfill their financial goals. It is often said that to operate effectively within a financial environment, one must be tenacious, analytical, and highly dedicated. I have received many accolades and awards for demonstrating service excellence to my targeted audience being client or colleague .
Jpmorgan Chase & Co.
View- Website:
- jpmorganchase.com
- Employees:
- 213060
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Senior Project ManagerJpmorgan Chase & Co.Chicago, Il, Us -
Project ManagerJpmorgan Chase & Co. Jan 2020 - Present -
Product Support AnalystJ.P. Morgan Jan 2020 - PresentProvided project management support for various Commercial Banking Change Readiness and Product Solutions initiatives. -
Service Excellence Analyst (Operations)J.P. Morgan 2017 - 2018Liaison between process improvement and change management strategies to promote client sustainability through effective interaction monitoring analysis while implementing problem-solving recommendations to enhance the client experience while coaching and training managers to help strengthen the voice of their team members, encourage leadership, reinforce manager/employee relationship and increase employee CSAT scores! -
Treasury Services Account ManagerJpmorgan Chase 2014 - 2016Chicago IlStrategic Account Manager provided exceptional customer service to J.P Morgan Treasury Services fortune 500 clients. Served as a liaison and single point of contact for a designated portfolio of clients to help resolve complex account matters with problem-solving resolution. Proactively assisted with the day-to-day Treasury Services operations including receivables/payables solutions, account management and Treasury Product Implementations totaling billions of dollars in revenue. -
Home Lending Relationship ManagerJpmorgan Chase & Co. 2010 - Jan 2013Greater Chicago AreaManaged borrower relationships for 220+ portfolio accounts and provided face-to-face home retention options resulting in greater profitability and customer home sustainability. Evaluated credit worthiness/income review to suggest sound recommendations and assisted in foreclosure prevention. Customized unique alternative mortgage solutions to best fit the customer need, which resulted, in mitigating the bank’s losses. -
Loss Mitigation Rep/CollectionsHsbc 2009 - 2010Elmhurst IlProvided customer service regarding collection issues, processed customer refunds, processed and reviewed account adjustments, resolved client discrepancies and short payments. Monitored and maintained assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processed credit memos. Managed and collected on past due accounts totaling 1.1 Million in revenue by finding the best strategy to meet the financial need of the consumer and decreasing the risk of revenue loss to the company. Promoted to Loss Mitigation representative. Nominated and awarded 5 star bonus incentive. Acknowledged for effectively mastering the call model and call calibrations model. -
Call Center Rep Promoted To SupervisorStandard Bank & Trust Co. 2001 - 2009Hickory Hills IlRecommended new account products to existing and new clients. Resolved statement/billing discrepancies and researched complex account inquiries. Promoted to call center Supervisor. Supervised a team of 10 to build relationships with clients and recommended financial products and services to help meet the consumer’s banking needs. Generated Sales revenues totaling over $500,000 in Home Equity products and demand deposit accounts. Assisted in the facilitating the Teller Training New Hire Course. Received many customer accolades for providing excellent customer service.
Latrice H. Education Details
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Morris Graduate School Of ManagementInformation Technology -
Business Administration And Management, General
Frequently Asked Questions about Latrice H.
What company does Latrice H. work for?
Latrice H. works for Jpmorgan Chase & Co.
What is Latrice H.'s role at the current company?
Latrice H.'s current role is Senior Project Manager.
What is Latrice H.'s email address?
Latrice H.'s email address is la****@****hoo.com
What schools did Latrice H. attend?
Latrice H. attended Morris Graduate School Of Management, Robert Morris University - Illinois.
Who are Latrice H.'s colleagues?
Latrice H.'s colleagues are Murad Cuma, Chris Fitch, Karanjit Singh, Anushka Dahiya, Sravani Galivete, Peter Wilson, Amanda Daniels.
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