Latrice Smith Email & Phone Number

Arlington, Va, Us

• Demonstrated understanding of public policy, advocacy, or government affairs and/or related activity for Information Security• Collaborated with policy team to draft position papers, briefing materials, and related documents• Supported monthly metrics for the Policy team using Tableau-production thru monitoring and presentations• Collaborate with product, legal and other teams to evaluate new and existing products and features to ensure they reflect the business policies, values and procedures• Carved new and modified existing company Security Policies to provide guidance due to rapid changes in the Information Technology world.

Arlington, Va, Us

• Served as the Technical Lead for the Supplier Quality Information System application (SQIS) application and managed tickets from customers through the HP Service Manager and JIRA.• Facilitated the plan to retire the Product System Application and saved $34K yearly on the servers. • Refined system requirements of customers and tested functionality against specifications

Arlington, Va, Us

• Processed over 1,000 System for Tracking Automated Requests successfully and in a timely manner.• Used Boeing Access Request Tool (BART) to update business processes, investigate permission security access, manage the GRP BART Mailbox queue, and monitor multiple security systems.

Arlington, Va, Us

• Collaborated with Developers to translate requirements into functional specifications using cases, workflows, and user interfaces and configurations, and produced prototypes.• Determined the proper cybersecurity compliance by conducting risk assessments, implementing database infrastructure, and managing user access accounts for MyAccess using ENOVIA.• Utilized leading-edge automated testing software to build and execute automated test scripts with HP Service Manager testing tool.• Partnered with appropriate stakeholders to assess and mitigate system cybersecurity threats and risks by applying problem-solving techniques that resolve defects and create solutions. • Created documentation according to the AD&S process for a variety of provisioning applications and detailed integrated functional test plans and test data requirements to create the P490’s.

Arlington, Va, Us

• Maintained Financial Planning Cost Report (FPCR) for new build by facilitating daily tag-ups with the FP&A team and IT team, upgrading the software and patches for FPCR templates, monitoring project risks, gathering documentation, and administered Cognos Access to 700+ users. • Created “How To” documentation for Global Integrated Development Environment (GIDE) and trained the Development Team to use GIDE for their daily work style and maintain GIDE Change Request requirements.

Arlington, Va, Us

• Collaborated with the Human Resource Boeing Business Partner to understand IT infrastructure service needs to provide effective solutions.• Obtained the needed authorization, priority planning, capacity forecast management approvals, and submitting requests for appropriate services.• Reviewed requirements for HR System’s new Information Technology Design Information System (ITDIS) ticket requests approved through the Business Systems Utility Commission Meetings.• Provided Service Delivery Management on emergent tasks and issues for HR Systems and monthly status and scorecard reports to leadership.

Leverkusen, North Rhine-Westphalia, De

• Supported Organizational Management (OM) in the implementation of ITIL IT Service Management. • Planned and implemented SharePoint Migration for 30 Organizational Management sites by communicating departmental direction, establishing “buy-in”, and performing the migrations on-time within budget.• Resolved over 284 incident issues by establishing best practices for the ITSM team, properly escalating tickets to the correct support group, and ensuring on-time resolutions.• Established onboarding criteria mandatory for CBT and certified 1,167 new and existing Remedy Suite users.

Bachelor Of Science - Bs, Computer Science

Master'S Degree, Information Management