La'Trice Wright Email & Phone Number

Oak Park, Il, Us

Chicago, Il

Systems Analyst for Sedgwick CMS account* Responsible for managing all systems and technology needs for 4 locations, in 3 states, consisting of 500+ end-users; including Management and Executive level. Keeping track of all work via Service Now.* Responsible for creating consolidated process for technology needs and training technical concepts to a non-technical audience.* Maintain File & Print Server. Replace switches; routers when needed working with networking teams after hours.* Local administrator of Avaya Integrated Management System, WAN/LAN/Wi-Fi connectivity & software licensing. Provided level 2 and level 3 supports for sites responsible. On-call 24/365 for responsible sites. Nation-wide 24/365 on-call one week a year.* Assisting guest vendors with network connections/access* Installing additional licensing software; educating colleagues on how to use various software after installation.* Working as public relations liaisons to make certain that all of the needs of the colleague are met on a daily basis.* Traveling and working on new client sites performing implantations. Setting up computer equipment as well as the new office server rooms.* Participate regularly in the planning, implementation and management of special projects in order to develop project management skills and provide assistance in achieving information system objectives.* Completed new hire setups - network login, home drive mapping, and Avaya setup. Develop, coordinate and conduct training programs in order to provide personnel with required skills and knowledge of system capabilities.* Maintained accurate inventory of all local and offsite equipment as part of system accounting objectives. Responsible for tracking software licensing for sites responsible. Order and configured all new equipment for new hires and refreshes.

Hoffman Estates, Il

Local Technical Consultant (LTC) that was responsible for providing network planning, PC configuration, and/or development support for LAN and desktop environment for Sedgwick CMS Hoffman Estates (193 end-users) and Schaumburg IL (50 end-users) offices.• Maintain effective and efficient network/desktop environment using monitoring tools. • Provide remote support and troubleshooting to end-users at other sites when required. Thoroughly identify and provide hardware and software configuration solutions.• Resolves high impact and complex, chronic or cross-functional problems and performs miscellaneous technical and administrative tasks in support of the Microsoft Windows and Avaya Telecommunication environment.

responsible for maintenance and troubleshooting software and hardware for prestigious Chicago Loop area law firm providing support to firm partners, attorneys, paralegals and case assistants. Set up conference rooms to use technology services (e.g. presentations, network connections and audio/visual)Set up and perform regular maintenance on equipment such as computers, notebook computers, printers, and auto-switches. Scan computers for virusesProvide additional end-user support as neededMeet and coordinate with other local technology department members on product installation, training, and supportBlackberry/iPhone/Treo/Palm device set-up and support

corporate headquarters and out of state field offices (Arkansas, Oregon, and Ohio. Provided support to over 500 internal corporate employees as well as 100+ remote sales representatives and installers.Create images for all individual departments with Symantec GhostSetting up a NDPS printing environment; creating Novell accounts; reset user connectivity to the AS/400AT&T Global Dialer Administration; VPN Administration; LAN/Windows Domain Administration; Email Administration, creating email accounts and maintaining mail server profiles; data recoveryTelco support, set up and support Blackberry devicesSet up notebooks, desktop computers and printers, initializing and stabilizing performance

IMAC Technician accountable to provide technical support for 6,000+ computers and/or laptops located within the Sears Corporate Office.Responsible for the moves/disconnects of all computers and/or laptops located at the Sears Corporate OfficeProvide team leadership to the IMAC team on a daily basisAssist with the training of new technicians as well as fellow team membersWrite documentation that helps enables the technicians to perform their dutiesWork projects assigned by the team lead on a regular basisWork with Windows NT 4.0 and OS/2 operating systemsResponsible for all hardware changes/configurations made to the computers/laptops at the Sears Corporate Office that are submitted via ORCA (Sears Asset Tracking/Ticketing System)

Analyze communication problems via ADVEN, NETVIEW, IBM PS/2 MOD95 in-store processors and 9371 controllers and IBM P325 serversTroubleshot network problems on Token Ring and Ethernet infrastructuresInstructed end users and resolved problems remotely on applications such as SOLAR, TPOS AND POSUsed tools such as INFO, CONFIG, CMMOUSE, SNDS, ADVEM, RACF and RAS/NT

Education record

Education record

Education record