Latrina Wilson Email & Phone Number

Las Vegas, Nv, Us

Las Vegas, Nevada, United States

Supervise all call center employees, review and analyze performance, results and takecorrective action as needed.Required to set and maintain employee schedule to cover the hours of operations neededfor call center office.Coordinate the development of the program with all Kenworth Sales Company Branches.Establish and provide breakdown management support for Kenworth Sales Co fleetcustomers, and Paccar Breakdown, to include monitoring and interpreting fault codes, aswell as campaign info for fleets.Monitors Company compliance with PACCAR Premiere Care Gold Standards, theConcierge Program objectives, and Pac-Central guidelines, including time criticalfunctions.

Las Vegas, Nevada Area

**Also employed with ProDrivers 1/2008 - 4/2009 in same role**• Lead the weekly internal Employee Experience meeting to address new hire orientation evaluations and project updates, feedback and ideas with leadership• Manage employee relations and performance issues through one on one, small group and/or department meetings • Manage the disciplinary process of HR/Recruiting principles, practices and procedures • Point of contact for all HR inquires • Assist in all stages of the recruitment cycle • Function as first-line supervisor who trains, supervises and evaluates the performance of assigned staff; assign and review work; and initiate disciplinary action

Las Vegas, Nevada Area

• Responsible for all issues related to the employee / employer relationship, including but not limited to performance management, recruitment and selection, FMLA, ADA, Workers Compensation, administrative investigations, and classification and compensation. • Designed and executed effective initiatives focused on program improvement and increasing engagement - focus groups, surveys, etc.• Manage the full cycle of recruitment efforts to include writing job descriptions and job postings, posting jobs on job boards and company website, screening candidates, presenting candidates to the hiring manager, assisting with coordination and facilitation of interviews, assisting with offer process, background checks, and onboarding through the 90-day check-in.• Establish and ensure successful, productive, collaborative partnerships with local operations leaders and corporate partners to bring employee experience awareness into their processes, communications, and strategies.

Devry University, Henderson, Nv

Top producer at effectively recruiting qualified students into various degree programs. • Provides excellent customer service in response to all inquiries into the college in a timely manner, scheduling visits to the college. • Conducts interviews, qualifies candidates and explains academic programs for admission into the college. Also assists students with the appropriate enrollment paperwork and through the remainder of the enrollment process.• Consistently conduct follow-up with all applicants to ensure successful enrollment. • Networks and develops professional relationships to generate personally-developed inquiries.• Supervise training of new personnel during the onboarding process.• Spearhead Commencement ceremony, New Student Orientation and Gradfest.

Henderson, Nv

Expert in dynamic communication, business development, strategic planning, fiscal administration, national account management, consulting, and talent acquisition. • Developed, executed, and assessed office policies, procedures and data processing systems of the Admissions Office.• Supervised, managed, evaluated, selected, hired, and disciplined Admissions Representatives. • Provide day-to-day performance management guidance such as coaching, counseling, career development, PIP’s and disciplinary actions.• Provide HR policy guidance and interpretation consistent with Local, State and Federal statutes.• Responsible for onboarding, New Hire Orientations and training of development of staff.• Provided world class service and leadership to team of Representatives through effective coaching and mentoring. Identified skill gaps and worked with employees to identify remedies and sponsored successful application of those remedies.• Ensured compliance with federal and state laws.

Las Vegas, Nevada Area

Responsible for improvement of work relationships, building morale, and increasing productivity and retention.• Analyzed turnover data, employment reports, workforce analysis and related metrics and consulted with clients to refine action plans that strengthen hiring practices and selection criteria. • Conducted effective, thorough and objective investigations in cases of grievance, harassment, discrimination or other employee concerns or possible EEOC issues.• Completed workers comp paperwork and attended unemployment hearings• Overseen the employee selection process including identifying and assessing candidates, conducting prescreens and background checks and facilitating interviews.• Entered new employees into PeopleSoft and recording changes to employee information, job titles, salary changes, disciplinary records and benefits.• Verified I-9 documentation and maintains current book • Communicated benefit information to employees and respond to benefit inquiries • Trained all internal staff and provided quarterly safety training to all temporary employees.

Farmington Hills, Mi

Recruited to fulfill a broad range of HR functions, including recruiting, administering benefits, overseeing background investigations, and managing HR records. • Overseen all aspects of personnel management including payroll, recruiting, and employee selection process including identifying and assessing candidates, conducting prescreens and background checks and facilitating interviews.• Sourced active and passive candidates for all exempt positions through cold calling, internet sourcing through traditional job boards, social media sourcing, and Boolean searches.• Screened all resumes, conducted preliminary interviews, verified credentials, licensure, I-9, background checks, and drug tests.• Trained staff and provided quarterly safety training to all temporary employees.• Processed unemployment and workers compensation paperwork, participated in unemployment hearings and employee relations disputes.