Lattice Miller, Pmp, Csm, Sa Email & Phone Number

Pine Bluff, Arkansas, Us

Pine Bluff, Arkansas, Us

• Manage a variety of projects throughout project lifecycle utilizing various methodologies (e.g., Agile, Waterfall); develop project scope, plans, and timeline; manage budgets and teams up to 45; identify and mitigate risks; provide weekly updates to stakeholders, resulting in projects being delivered on time, in scope and within budget; successfully deliver and evolve products.• Cross-functionally collaborate with stakeholders (e.g., design, engineering) to identify opportunities, incorporate feedback, and define parameters to build new products.• Actively engage with business units to develop products and services tailored to meet customers’ needs throughout their business or personal account; monitor customer and associate feedback relative to existing products, offering for improvement and opportunities.• Assist with developing and monitoring KPI dashboards via expert utilization of Power BI and providing reports to executive leadership.• Conduct market, industry, and competitor research; leverage qualitative and quantitative data to inform product strategy and decisions.• Execute competitive analysis and comparison of banking products and related materials; communicate results and recommendations to senior leadership.• Lead, as a subject matter expert (SME), projects for the Product Development team and work through product backlog.

Little Rock, Ar, Us

o Directed the migration of insured from the previous product suite, Cancer Series to offer updated products, adding over $500,000 back to the bottom line. • Performed gap analyses to identify areas of opportunity: enhanced the reporting process for the measurement of product results to the Product Management team.• Spearheaded the creation of a SharePoint site for the product team by performing assessments to understand business needs, leading to the successful implementation of the website throughout the company.• Executed competitive analysis and comparison of policy contracts and related materials; successfully identified trends and issues within the product life cycle that included product growth, retention, and loss ratio; communicated findings and recommendations to senior leadership. • Provided support to cross-functional teams by partnering with SMEs critical to supporting the launch of life/disability/supplemental products.• Served on the inclusion council aimed at creating and implementing DEI initiatives to promote a more inclusive workforce; implemented employee resource groups for Black, LGBTQIA+, Women, and Disabled employees.• Member of the Employee Committee; planned various events to increase employee morale.

• Maintained workflow by supporting business initiatives through complex quantitative and qualitative data analysis, identifying implementation barriers, and conducting user acceptance testing.• Accurately identified and analyzed user requirements, procedures, and problems; performed various analyses and interpretations; linked findings to business needs and recommended potential business solutions; assisted in the implementation of objectives for assigned functions for member enrollment records. • Directed database management operations by efficiently processing member records through an internal system for proper coding.

• Served as team lead of seven staff in coordinating projects from start to finish; implemented project framework by compiling requirements, ensuring all team members understood scope and objectives; acted as primary point of contact for the clients throughout project life cycle; oversaw project timelines and provided updates as needed to all stakeholders and project sponsors. • Established strong relationships with clients to ensure total client satisfaction and maximize all business efforts; drove communication operations by owning all client communication (e.g., meetings, emails, phone calls); provided internal sales support to existing clients; prepared proposal and sales materials to be distributed to clients to increase organizational revenue and identify new opportunities.• Operated as the liaison between assigned accounts and cross-functional departments, resulting in increasing a client’s revenue generation from $120K to over $1M within one year.• Partnered with production management to coordinate the scheduling and prioritization of jobs, ensuring deadlines were achieved.• Developed and implemented strategic growth initiatives to scale small account into one of the largest, leading to an increase in project frequency from monthly to weekly.