Lau Elyse Email & Phone Number

香港特別行政區

Unit 1309~1316, Tower 1, Kcc, 51 Kwai Cheong Rd, Kwai Chung, N.T. Hk

Job duties: Leading HK CS team for HK operation including handling daily inquiry, complaints, receiving orders from client, dealing with planner and arrange delivery for customer via emails and phone calls. Survey owner, make sure the client is highly satisfied for the whole process. Prepare weekly and monthly reports for management team. Continually working with global and cross departments for all projects to optimize the system and work flow.Job objective: Achieving high levels of performance to strengthen our engagement and increase customer connectivity to our company mission statement by increasing awareness of the impact of our customer work. Prepare accurate and adequate information on each report for management to predict the market trend.

8/F, Tower 1, Kowloon Commerce Center, 51-53 Kwai Cheong Road, Kwai Chung, Hk

Job duties: Handle daily inquiry, complaints, receiving orders from client, dealing with factory and help to prepare the shipment globally via both emails and phone calls. Make sure the client is highly satisfied for the whole process. Prepare weekly and monthly report for management team.Job objective: Enhance client satisfaction and provide support to Sales team and management, great sense of obligation blended with promising work can heighten the reputation of the company.

9 Cheong Tat Road, Hong Kong International Airport, Chek Lap Kok, Hong Kong

Job duties: Greets and processes all arrival, departure guest’s checks in and out,pprovide local information, promote in-house facilities for guest and handlingguest complaints,Job objective: Co-operates with all aspect of Front Office operations liaisesbetween guests and management to ensure guests satisfaction

Higher Diploma, Business (Tourism)

Diploma, Hospitality Management

High School