Laura Garcés Pérez Email & Phone Number

Montreal, QC, CA

Montreal, Quebec, Canada

- Streamlined operations by concurrently managing customer inquiries, inventory, and visual merchandising.- Exceed daily, weekly, and monthly sales targets through collaborative efforts.– Enhanced customer satisfaction by providing tailored service addressing individual needs.– Implement visual merchandising techniques, improving product visibility and.

Montreal, Quebec, Canada

• Developed graphic guidelines for social media to increase brand awareness and consistency acrossFacebook, Instagram, and LinkedIn.
• Collaborated with marketing teams to align design with goals, ensuring consistent messaging acrossplatforms.
• Support visual content optimization efforts for social media.

Colombia

- Diagnosed, addressed and resolved customer inquiries and concerns promptly through email, online chat, and phone, catering to both English and Spanish-speaking customers.- Developed comprehensive documentation for customer service policies, scripts, and procedures, ensuring clarity and consistency in communication.- Initiated proactive communication with.

Cali, Valle Del Cauca, Colombia

• Led the development and execution of engaging visual content for social media platforms (Facebookand Instagram), resulting in a 30% improvement in strategy execution and customer satisfaction.
• Established a comprehensive content calendar, improving consistent messaging and bilingual clients by 25%.
• Constructed cohesive and visually appealing designs by working closely with photographers, animators,and graphic designers.

Cali, Valle Del Cauca, Colombia

- Biomedical Engineering Faculty and Student Group GUIA BIOMÉDICA: Served as a Content Planner, Graphic Designer, and Event Planner for seminars, workshops, and networking sessions.- Co-Founded Red Colbi (Colombian Network of Biomedical Engineering and Bioengineering Students) and developed the organization's brand identity.- "Best Synergy" Award issued by.

Orlando, Florida, Estados Unidos

- Demonstrated the Walt Disney Company's "Four Keys": Safety, Courtesy, Show, and Efficiency.- Provided exceptional guest service, actively contributing to creating memorable experiences.- Successfully completed Disney's College Program and relevant courses, including "Networking 101" and "Personal Branding.", acquiring skills applicable to diverse.

Cali, Valle Del Cauca, Colombia

• Co-ordinated the development of a monthly content calendar, increasing post consistency andengagement by 20%.
• Coordinated with marketing specialists May 2018 - Aug 2018and graphic designers to produce creative assets, that promotean inclusive design approach that addresses the needs of diverse audiences.
• Improved client database management, achieving a 15% increase in data accuracy and streamlinedreporting processes.

Attestation Of College Studies (Aec), Digital Marketing Specialist, Marketing

Bachelor'S Degree, Advertising

French, French As A Second Or Foreign Language

Certificat D’Etudes A2.4, French As A Foreign Language (A1)

Certificate Of Achievement, English As A Second Language (Esl), Ef Standards English Test B1