o Develop and direct the implementation of the Latin American Operations office in Miamio Develop and direct the drafting of endorsements to policy for multiple lines for our customer base in Latin America & Caribbeano Provide legal and market policy comparisons and perform sameo Assist with the entire process of policy wordings and endorsementso Coordinate and strategize with underwriting relative to the development and marketing of new products, including overseeing the… Show more o Develop and direct the implementation of the Latin American Operations office in Miamio Develop and direct the drafting of endorsements to policy for multiple lines for our customer base in Latin America & Caribbeano Provide legal and market policy comparisons and perform sameo Assist with the entire process of policy wordings and endorsementso Coordinate and strategize with underwriting relative to the development and marketing of new products, including overseeing the drafting of new policy forms.o Participate in meetings, seminars, and events for policyholders and/or brokers that provide information and education on relevant industry trends and topics.o Coordinate and conduct in-house trainings and seminars for underwriting staff on industry trends, upcoming legislation changes, and other relevant topics.o Provide underwriting advice and guidance on business risk management with respect to claim trends, policy language, emerging issues, etc.Key responsibilities include: • Successful executions of International Health plans; • Effectively preserving and enhancing profitability through pricing discipline, competitive analysis and the development of performance metrics and controls • Developing new business and renewal account strategies for profitable production • Developing and maintaining relationships with clients and brokers to facilitate new and renewal business • Keeping alert to industry and marketplace changes and sharing information with other underwriters and area managers • Underwriting guideline and protocol development; effective recruitment, development and management of underwriting staff; driving top-notch service • Collaboration with other underwriters and other products lines to provide full support to the clients in Latin America & Caribbean Show less

o Develop and direct the drafting and revision of policy forms for multiple lineso Develop and direct the drafting of endorsements to policy for multiple lineso Provide legal opinions on market policy comparisons and perform sameo Prepare support documents for the filing of policies and endorsementso Assist with the entire process of policy wordings and endorsementso Coordinate and strategize with underwriting relative to the development and marketing of new products… Show more o Develop and direct the drafting and revision of policy forms for multiple lineso Develop and direct the drafting of endorsements to policy for multiple lineso Provide legal opinions on market policy comparisons and perform sameo Prepare support documents for the filing of policies and endorsementso Assist with the entire process of policy wordings and endorsementso Coordinate and strategize with underwriting relative to the development and marketing of new products, including overseeing the drafting of new policy forms.o Participate in meetings, seminars, and events for policyholders and/or brokers that provide information and education on relevant industry trends and topics.o Coordinate and conduct in-house trainings and seminars for underwriting staff on industry trends, upcoming legislation changes, and other relevant topics.o Provide underwriting advice and guidance on business risk management with respect to claim trends, policy language, emerging issues, etc.o Experience with the coordination of requests for services between users and operating or applications systems staff, training or assisting users with various systems applications, responding to various problems and coordinating with operations or technical staff to effect solutions or enhance systems performance, providing assistance in scheduling special product requirements.Accomplishments: Received approval from CMS for MEC plans submission. Show less

o Analyze medical risko Evaluate degree of risk based on Aetna’s guidelineso Follow contract and insurance lawso Gather relevant medical datao Make decisionso Review data on insurance applications or policieso Approve applicationso Write product policy language

o Educate Plan Sponsors on value of standard or timely implementation and approved planso Exhibit knowledge of all products and underwriting practiceso Understand implications (financial/claim accuracy) with non-standard planso Follow up with PSS to ensure paperwork has been received and is complete and accurateo Comply with various enrolment time frames and due dateso Follow up with Employer PSS to ensure (networks, benefits etc.) are appropriately set up in the… Show more o Educate Plan Sponsors on value of standard or timely implementation and approved planso Exhibit knowledge of all products and underwriting practiceso Understand implications (financial/claim accuracy) with non-standard planso Follow up with PSS to ensure paperwork has been received and is complete and accurateo Comply with various enrolment time frames and due dateso Follow up with Employer PSS to ensure (networks, benefits etc.) are appropriately set up in the systemo Maintain high service standard to meet or exceed customer satisfactiono Seek new ways of doing things in order to better serve constituentso Provide capabilities presentation to customer benefits staff to endure they understand our product’s value and benefitso Anticipate customer’s needs and expectationso Constantly communicates issues and opportunities with ASRs.o April 2010 collaborated with the international individual product design Show less

o Manage Customer Service Team and Policy Administration Teamo Conduct team meetings to consult about project deadlineso Assist in overall customer service improvements based on company standardso Oversee claims production and ensure processing efficiencyo Provide support to overseas personnel (Bermuda, Dubai, Hong Kong, UK)o Supervise personnel responsibilities to assure office productivityo Implement training sessions for local and overseas personnelo Support… Show more o Manage Customer Service Team and Policy Administration Teamo Conduct team meetings to consult about project deadlineso Assist in overall customer service improvements based on company standardso Oversee claims production and ensure processing efficiencyo Provide support to overseas personnel (Bermuda, Dubai, Hong Kong, UK)o Supervise personnel responsibilities to assure office productivityo Implement training sessions for local and overseas personnelo Support claim’s integration processo Review appeal correspondence and provide response within 48 hourso Manage customer services calls from complex claimso Review budget and office expenditures Show less