I support organisations in the development of practices and principles that influence the behaviours and actions of their leaders, teams, and individuals, as well as in the development of purpose-led organisations with the implementation of a growth mindset at work.My over 20 years of experience comprises a combination of organisational change, people and strategy, consulting, leadership development, culture building, coaching, and customer experience design and implementation. I look forward to sharing my expertise to continue the partnership with organisations in forging a meaningful new normal in the following key domains:• OD/ CX Thought Leadership• Service leadership modelling (Strategy & Implementation)• Human-centred design (Journey mapping, Service blueprinting, Interaction design)• Service standards development & assessment• Instructional design (Competency mapping & development, Learning content development)• Service Excellence Public Speaking• Placemaking (Human-centred approach to planning, design and management of service spaces)• Integrated marketing & communications • People & culture development, Change management• Master Facilitator, Team & group facilitation, Transformative & Executive coachingTo contact me, drop me an email at jacqlau0203@gmail.com
Listed skills include Business Development, Management, Business Strategy, Change Management, and 32 others.