Laura A. Email and Phone Number

-Maintain regular communication with clients to understand their needs and expectations-Address any concerns or issues promptly to ensure high levels of client satisfaction-Seek feedback from clients to continuously improve service delivery and exceed expectations-Develop and implement strategic initiatives to drive growth and profitability for the company-Identify opportunities for process improvements and efficiency enhancements-Stay updated on industry trends and best practices to remain competitive in the market-Manage and mentor a skilled installation crew, fostering a culture of teamwork and excellence-Provide guidance, support, and training to team members to enhance their skills and performance-Promote a safe work environment and ensure compliance with health and safety regulations-Oversee every aspect of the installation process to ensure quality and efficiency-Coordinate logistics, scheduling, and resource allocation for installation projects-Monitor progress and address any issues or delays to ensure timely completion-Lead project initiation, planning, execution, monitoring, and closure for all installations-Allocate resources effectively to meet project timelines and budget constraints-Ensure that all installations meet finance requirements for the company to receive funds-Oversee budgeting, forecasting, and financial analysis to support project viability-Implement and enforce financial policies and procedures to ensure compliance

- Partnered with teams from other departments to ensure the fulfillment of patient’s needs - Represented the firm as the primary contact for the office and resolved client’s issues- Offered support by monitoring live chat, email, and social media to fulfill inquires- Provided troubleshooting and acted as the go-to person when faced with glitches- Collaborated with employees to find solutions to conflicts in a professional manner- Communicated information continuously to other teams, ensuring resources optimization- Implemented strategies to improve processes and maximize customer lifetime value- Advised patients on the best solutions to alleviate their concerns- Promoted to team leader after 8 months and supervised over 11 employees- Created and managed projects that resulted in over 33% productivity increase- Trained new hires and ensured they adopted an in-depth understanding of procedures

- Patient Triage: Assist in the initial assessment and triage of patients as they arrive- Vital signs monitoring, Taking and record vital signs such as blood pressure, pulse rate, temperature and respiratory rate, ensuring accurate and timely documentation- Patient Care Assistance, Provide basic patient care under the supervision of nurses and physicians, including assisting with medical staff with procedures such as wound care, suturing, splinting and insertion of intravenous.- Adapted a strong ability to multitask, continually overseeing multiple patients at one time-Medical Equipment operation, operate and maintain medical equipment such as ECG machines, defibrillators, oxygen delivery devices and other monitoring devices- Assisting with Emergency Response, Assist during emergency situations such as cardiac arrests, trauma resuscitations, and mass casualty incidents, following established protocols and procedures- Processed payments for the department and ensure the accuracy of the data entered - Offered complete confidentiality when handling sensitive patient information and data- Used compassion and initiated contact with patients, communicate effectively with patients and their families, providing reassurance, answering questions and addressing concerns in a compassionate and professional matter