Laura Mccourt Email and Phone Number

• Created and managed the company's social media presence on TikTok, Instagram, Facebook and Twitter.• Utilised paid advertising tools such as Facebook Ads Manager.• Personally developed and produced video content on TikTok and Instagram Reels which resulted in a 255.1% increase in followers in 6 months.• Utilised Canva to design restaurant menus, as well as graphics for social media posts and stories.• Used mobile editing software such as CapCut and Adobe Lightroom to edit photographic and videocontent for social media advertising.• Orchestrated onboarding training for new members of staff and upskilling for the existing team.• Managed a team of up to ten, coordinating excellent table service to maintain customer satisfactionin a high-pressure environment (100+ customers per night).

• Created, edited and produced digital content for the company website and social channels. This included both scheduled and on-the-fly postings of videos, blogs and other visual assets in addition email marketing campaigns.• Curated content across five social channels (Facebook, Instagram, Twitter, LinkedIn and Google Business) ensuring a cohesive online brand identity.• Gathered and analysed research findings from online trends and insights, such as Google Analytics, to enact data-driven change.• Improved SEO to increase organic traffic to the website.• Consistently delivered exceptional customer service.• Maintained client databases, gave administrative support and assisted with the production ofquarterly financial reports with Microsoft Excel.• Was quickly promoted from Office Administrator to Media Assistant in October 2019.

Effectively listened to, understood and clarified guest concerns and issues. Received frequent customer compliments for going above and beyond normal duties. Provided friendly and attentive service. Supervised bar area; took beverage orders, prepared drinks and replenished bar inventory. Assertively up sold alcoholic beverages, appetizers and desserts. Assisted to promote social media platforms, and created content to advertise.

Worked in a team of six or eight staff, coordinating excellent table service to ensure all costumers (100+ customer in a shift) are happy. Communicated with staff and customers while also having other task to do in the restaurant. Made and confirmed reservations. Maintained complete knowledge of restaurant menu, including daily specials. Displayed enthusiasm and knowledge about the restaurant's menu and products. Consistently provided professional, friendly and engaging service.