Built and executed all client-facing functions for our seed-stage B2B edtech startup as employee #2: sales, customer onboarding, support & education, content & email marketing, user research to advise on product development, user testing & bug bashing, community management, top-of-funnel hiring, and more. Navigated product pivots - from an all in one online school builder, to an online learning data analytics platform, to a community platform for college campuses (think Next Door but for universities).Additional details:• Sales: Developed our sales playbook, implemented Close.io CRM, built out sales funnels, wrote/tested automated email flows, and closed 50+ new accounts generating $30k in ARR. • Customer Success: Developed our onboarding playbook, process, and benchmarks, managed 50+ accounts representing $65k ARR from onboarding through advocacy, nurtured and grew our top 4 accounts by 100%+ each, maintained an average 97% net retention, provided product training and advising on best practices for using our platform and managing cohort-based courses.• Customer Support & Education: Implemented our support flow and tooling (Intercom, Notion), developed and maintained all support documentation and videos, leveraged Mixapanel and Intercom data to pinpoint most common support issues and develop documentation and tool tips to decrease engineer time spent on support.• Product Marketing: Grew newsletter from 300 to 2500+ subscribers with an average 25% open rate, wrote all SEO-optimized blog content, developed marketing collateral, case studies, and infographics to drive sign-ups.• Product: Acted as voice of the customer for our product development process, conducted user research & testing, leveraged qualitative and quantitative data and insights to drive product decisions, including advocating for a product pivot that resulted in 2x our revenue within the first 6 months.

We pivoted to a platform that provided event management, attendance tracking, and student engagement analytics (i.e. Slack engagement) for live online learning programs, cohort-based courses, and bootcamps. My responsibilities included:• Supporting customers through conducting onboarding trainings• Advising on best practices for cohort-based courses• Providing ongoing support and customer service• Writing all of our help articles, blogs, and newsletters• Establishing the Edupreneur community to support others with live online learning businesses• Working alongside the product and engineering teams to provide customer insights and inform on product development decisions

Virtually (tryvirtually.com) is an online school builder that brings together live conferencing, payment-processing, and student management in one place. We're fresh out of YC and ready to take the future of education world by storm. :) Whether you run a bootcamp, accelerator, or are just getting started sharing your knowledge online via live classes, feel free to reach out! https://calendly.com/virtually-demo/15min

Manage operations and provide expert guidance to cohorts of 50-150 career changers throughout their 4-week Career Design Fellowship experience, which is based in design thinking, positive psychology, and counseling.

Parker Dewey is a mission-driven gig platform for college students focused on bridging the college to career gap. Its Micro-Internship model fuses elements of internship programs, gig platforms, and recruitment agencies in a way that solves for challenges in these models while maximizing benefits for all stakeholders. I was tasked with building out our enterprise offering and sales strategy as employee #3 which included the following:• Sales: Designed and implemented our enterprise sales process and playbook, built out our enterprise sales funnel in Hubspot, developed our market strategy targeting corporate clients with 100+ micro-internship packages worth an average of $50,000 each.• Customer Success: Developed our SOW client proposal and package design processes, including documentation, discovery, success metrics, and steps for vendor approval. • Product Marketing: Created collateral (1-pagers, decks, case studies) and messaging (email campaigns, blog posts, webinars, targeted landing page copy) targeting enterprise leads.During my time at Parker Dewey, I also formalized processes, including university engagement and partner onboarding, pass-offs, team meetings, management one-on-ones, pipeline discussions, and strategic planning sessions.

• Closed $1.1M gross revenue selling Remote Year programs to 50+ participants and using a consultative sales approach, managing a pipeline in Salesforce with 4,000+ leads.• Consistently met or exceeded quota, earning the Program Placement Team MVP award for 2018. • Coached 100+ clients through the pitch development process to obtain employer approval to work remotely and participate in Remote Year programs, including employees from Accenture and Unilever.• Developed and led sales trainings for new hires on overcoming objections and employer approval coaching.• Pitched, validated, and obtained approval to establish a specialized team dedicated to clients needing employer approval.• Pitched and helped research professional development opportunities for RY staff• Mentored/provided support for other team members• Represented RY Staff on multiple RY cohorts

McLarty Associates:•Assisted advisors to Fortune 500 companies in the pharmaceutical, oil & gas, and telecom industries on the economic and political environments in key Latin American markets. Conducted intensive primary research in Spanish and Portuguese to contribute to client deliverables related to strategic political risk and market entry.Fontheim International:•Coordinated Freedom of Association and Sustainability trainings for workers in apparel factories in Honduras and El Salvador to support labor rights, compliance, and CSR initiatives for multinational retailers.•Produced analyses for clients on a range of labor and governance issues, including human trafficking.

• Facilitated intercultural training sessions for international undergraduate students at American University to help them adapt to university life, become culturally aware, and engage in meaningful ways to understand and appreciate cultural differences.• Assisted with curriculum design.

•Developed events and programs for 90 international students during visits to twelve countries, including 12 international student recruitment events at select ports of call.•Managed the Semester at Sea Global Ambassador alumni engagement program, selecting and training top alumni to help recruit and advise future Semester at Sea students.

•Served as an instructor at the Universidade Federal do Ceará through the U.S. State Department’s Fulbright Fellowship and Brazilian Ministry of Education’s English Without Borders initiative.•Designed and led an interactive curriculum on conversational English, intercultural communication, American culture, and other topics.

Taught English to primarily university students of varying levels (beginner - advanced) at an English language and cultural institute.

• Managed the international student exchange program for 300+ students and 20+ exchange partners, including marketing, recruitment, advising, application processing, overseas support and evaluation.• Designed and led pre-departure orientations, re-entry workshops and trainings on Fulbright and Gilman scholarship applications. Developed a structured advising process and manual.• Advocated, validated, and supported the implementation of a specialist Study Abroad Advisor that worked directly with students and professors to obtain course approval. Was selected to present about this unique approach at NAFSA (Association of International Educators). • Grew our Gilman scholarship applications so significantly (300+%) that I was invited to participate in the 2012 selection panel.

• Advised students with general inquiries• Processed applications• Gave pre-departure orientations for Summer programs• Spread enthusiasm about study abroad• Assisted with any and all other office tasks

• Designed the curriculum and taught English to students aged 3-13 in a 5 week summer camp